Site IT Lead & Systems Administrator

This role is ideal for someone with approximately five years of hands‑on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary Site IT Lead for our Austin office, you will play a key role in maintaining our Commercial and FedRAMP systems, supporting our users, and assisting in the implementation of new technologies. Core Responsibilities Advanced Troubleshooting and Technical Support Be the main point of contact within the Austin office and travel to other sites as needed. Serve as an escalation point for the global Service Desk Team, providing advanced technical support to end‑users for enterprise applications such as Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, and GitHub. Collaboration & Coordination Collaborate with senior system administrators and other IT team members on business‑critical projects and initiatives. Assist with driving the implementation of AI tools across the organization. Coordinate with the InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s enterprise tools. FedRAMP Serve as the primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the IAM team to uphold strict compliance and ensure seamless business continuity. Serve as the designated administrator for the FedRAMP boundary, managing a high‑trust environment isolated from commercial production. Asset Management and Documentation Maintain an accurate inventory of all endpoints, documenting hardware and software details. Assist with asset management, including tracking inventory of hardware and software. Executive Support Provide premium and proactive technical assistance to senior leadership, executives, and their administrative staff in a fast‑paced environment. Serve as the primary point of contact for Rubrik’s executive assistant team. Process Optimization Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences. Knowledge Base Development and Maintenance Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance. AV Troubleshoot AV systems as needed. Assist in the management of AV infrastructure integrator visits and maintenance schedules. Minimum Qualifications Minimum of five years of work experience providing front‑line IT support or systems administration. In‑depth knowledge of Windows, Android, and the Apple ecosystem (Macs, iPhones, iPads). Advanced proficiency with standard IT productivity tools and systems such as Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, and Slack. Strong knowledge of IT security best practices and compliance standards. US Citizenship. Preferred Qualifications Relevant industry certifications such as ITIL or CompTIA. Excellent troubleshooting skills and the ability to resolve issues across various systems supported at Rubrik. Excellent verbal and written communication skills, capable of working closely with both technical and management teams. Excellent customer service skills and a self‑starter attitude. Exposure to IT security best practices. Experience with automation using no‑code or low‑code platforms such as Okta Workflows or Zapier. #J-18808-Ljbffr Vibotek LLC