Server/Busser

Job Description

Job Description

POSITION OVERVIEW:

The Magic Table Server delivers an interactive, elevated guest experience in a high-profile, immersive dining environment.  This role requires engaging guests proactively, delivering impeccable service, and supporting the concept’s dynamic and creative vision.

KEY RESPONSIBILITIES

• Greet and engage guests warmly and enthusiastically.
• Present and describe menu items professionally and clearly.
• Take accurate food and beverage orders and ensure timely delivery
• Anticipated guest needs and provide creative, personalized service.
• Collaborate with the team for a smooth, high-energy service.
• Follow hotel and union policies, including safety, hygiene, and service standards
• Participate in concept-specific trainings and briefings.
• The ability to recognize and address potentially intoxicated, disruptive or undesirable guests.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Additional Key Responsibilities

• The ability to deliver food and beverage items from the kitchen to the guest’s table in a timely and efficient manner.

QUALIFICATIONS and REQUIREMENTS:

• Previous find dining or high-profile guest service experience preferred.
• 1-2 years of food and beverage service experience.
• Excellent knowledge of food, preparation, and wines.
• Strong verbal communication and interpersonal skills.
• Ability to engage guests dynamically and interactively.
• Excellent teamwork and collaboration.
• Ability to remain composed under pressure.
• Reading, writing and oral proficiency in the English language

PHYSICAL REQUIREMENTS  

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

Position :       

• Standing and walking
• Lifting plates, punchbowl, some furniture
• Carrying
• Push/Pull food carts
• Sitting 
• Partial forward bend
• Repetitive static elbow flexion                       

Force:

• 60 lbs Punchbowl (carried by 2)
• 35 lb Tables
• 2-3 plates of food at one time (10-15 lbs)

Repetitions :     

• Walking:  continuous at high speed
• Carrying 35 lbs tables approximately 100 feet several times a day
• Carrying plates: very repetitive
• Carrying 60 lb Punch bowl 2 x day
• Push/pull food carts:  very repetitive
• Help houseperson/busperson move furniture and arrange buffet 2-3 x week
• Sit down:  15 minutes per shift for briefing

Sensory :    

• Sight, speech, and hearing for communication with guests.