Customer Relations Representative

Customer Relations RepresentativeFirst Western Bank & Trust has a full-time opening for a Customer Relations Representative at the Minot Main Bank. First Western Bank & Trust cares about and invests in our employees. We offer eligible employees and their dependents comprehensive health benefits and programs, which may include insurance for medical, vision, dental, and more, to help you take care of yourself and your family. Other benefits for eligible employees include 401k with company match, company contribution to Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation.With all the benefits listed above, this is a great opportunity for the right candidate!Customer Relations Representative OverviewEstablish and develop relationships with new and current consumer and business customers in support of First Western Bank & Trust's sales and service objectives while adhering to the bank's culture of customer service excellence.Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional mannerProperly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary informationEstablish solid relationships with new and current consumer and business customers through identifying needs, providing the best bank products and services for customer's financial needs, and using cross-sell and referral opportunitiesOpen and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accountsOpen and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accountsAssist customers with account maintenance; includes name changes, address changes, deposit product changes, and CD renewals, and signer changes for business accountsAssist customers with debit card maintenance; includes create instant issue cards as needed, create disputes for erroneous transactions, apply limit changes, research transaction issues.Assist customer with credit card maintenance; includes card issuance as needed, create disputes for erroneous transactions, research transaction issues, answer general questions, apply payments receivedCustomer Relations Representative QualificationsHigh School diploma or general education degree (GED) requiredOne year of banking experience preferredKnowledge of customer service principles and practicesKnowledge of administrative and clerical proceduresCustomer Relations Representative Skills/AbilitiesMust be a team player with excellent interpersonal skills, strong written and oral communication skills, active listening skills, and proven customer service skillsMust be detail oriented, able to work under minimal supervision, stay poised under pressure, manage multiple tasks at one time, and interact with co-workers and customers in a professional mannerMust have proficient spoken and written English language skillsMust have cash handling, general math, and computer skillsABOUT FIRST WESTERN: The bank was founded in 1964 and CREDIT is due to Jack Hoeven for our Founding Principles and Core Values that remain true today: we are proud to give back to and invest in the C ommunities we serve; we treat each other and our customers with R espect and worth; we set high standards in E xcellence for what we do; we are D edicated to our customers; we act with I ntegrity and keep our word; and we maintain a culture of honesty, safety, mutual respect, and T rust.First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.