Key Account Manager (Customer Service)

Job Description

Job Description

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us.

Position Summary

The Key Account Manager (KAM) serves as the primary customer-facing representative supporting a major strategic customer operating across two locations in  Ozark, MO and Findlay, OH . This highly visible role is responsible for building long term customer relationships, identifying service and system improvement opportunities, and delivering solutions that maximize customer performance and satisfaction. The KAM acts as a trusted advisor to the customer while partnering closely with Service Operations, Engineering, and Project Management teams to develop and implement service strategies that drive customer success and business growth.

Key Responsibilities

• Serve as the primary point of contact for a major customer across two facilities, building trusted relationships with site leadership and key stakeholders.
• Identify, develop, and close service sales opportunities including maintenance agreements, system upgrades, modernization projects, spare parts, and lifecycle management solutions.
• Collaborate with Engineering, Service Operations, and Project Management teams to develop and deliver solutions that improve system performance and customer value.
• Manage account activities, service commitments, business reviews, and escalations to ensure successful service delivery and customer satisfaction.
• Maintain a regular presence at both customer sites while representing the company through meetings, presentations, and strategic planning discussions.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or a related field preferred.
• 2+ years of experience in technical sales, service sales, account management, customer success, or a related B2B environment.
• Experience with Salesforce, Microsoft Office, and CRM/business systems.
• Understanding of automation, logistics, material handling systems, industrial equipment, or IT systems
• Ability to travel approximately 25%.

What sets you apart

• Strong customer relationship management, communication, presentation, and organizational skills.
• Customer focused mindset with strong business acumen.
• Proactive problem solver with a high level of ownership and accountability.
• Strong collaborator who can build relationships across customer and internal teams.
• Ability to work independently in a fast-paced, growth-oriented environment.

** No sponsorship **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.