Key Holder: Staten Island

Job Details Location: BHC Staten Island - Staten Island, NY 10314 Salary Range: $17.00 - $20.00 Hourly Position Summary As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers receive high levels of customer service. This position prepares you for an assistant manager role and requires you to manage the store independently when scheduled as manager on duty. The Key Holder provides leadership for staff by maintaining the highest level of store standards, actively trains staff, oversees store openings and closings, and protects store assets through operational policies and procedures. Job Functions Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction Be customer ready whenever you are on the stage/sales floor Recommend related items when appropriate and execute the S.A.L.E.S. process Maintain awareness of all promotions and advertisements Execute daily operational goals and priorities assigned by store management Assist in the training and development of peers Actively participate in daily huddle meetings Uphold merchandising and store cleanliness standards Participate in processing new shipments and help keep the receiving and back stock area clean and organized Greet every customer you make eye contact with, anywhere in the store Know the proper way to answer the telephone Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor Advise store management of any pricing errors Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys Ensure all shipments are packed out in their proper home and all overstock is away Coach all store staff on inventory management best practices as they apply to each person’s job duties Help train visual merchandisers to maintain and update plan‑ograms throughout the store Review daily W.E.A.D. (Walk Every Aisle Daily) appearance of in‑store and window displays and end caps and oversee necessary changes to improve overall presentation Monitor all store transfers and expedite all outstanding transfers Responsible for opening and closing the store and securing all store assets Process damaged and defective goods in a timely and accurate manner Protect company assets by following all loss prevention procedures and train staff on the same Maintain an open and positive relationship with the store management team Address all safety concerns immediately Update store management team about the progress of the store and staff on a regular basis Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly Physical Requirements Walking – Frequent; flat surfaces from point to point Standing – Constant; all work performed on feet Stooping – Frequent; to pick up cartons at floor level Reaching – Frequent; to a height of 6 feet Lifting – Frequent; up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet; must be able to lift up to 25 lbs. comfortably Hand Dexterity – Frequent; must be able to use at least one hand to operate register and complete paperwork Pushing/Pulling – Frequent; move hand jacks from place to place Carrying – Frequent; up to 50 lbs. over 10 feet, occasionally more Climbing – Infrequent; stairs in storage rooms; ladders Vision – Constant; read labels, recognize boxes, safety in working Hearing – Constant; safety signals Qualifications Strong leadership skills Ability to work in a fast‑paced, demanding environment Excellent organization skills Strong written and verbal skills Reliable transportation Willing to work in a team as well as independently Sense of urgency and follow‑through are essential Prior work experience in a retail environment and prior management experience Benefits Major Medical, Dental, Vision Insurance, Short‑Term Disability & Prescription Coverage for Eligible Employees Flexible Spending Account (FSA) Dependent Care FSA Generous Vacation Time Personal Time 6 Paid Holidays 401(k) Plan with Company Contribution to Retirement Savings Plan Generous employee discount programs Equal Opportunity Employer Bellmore Home Center, Inc. d/b/a Costello’s Ace Hardware is an Equal Opportunity Employer. #J-18808-Ljbffr Costellos Ace