Concierge

Job Description

Job Description

Encore of Wilmington is Looking for a Full-Time Concierge to join our Team!! We are looking for that candidate that is warm, friendly, and demonstrates a welcoming presence. Is that you?! Schedule 8am-5pm Monday -Friday

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned.

PRINCIPLE DUTIES:

Essential Job Duties:

1.     Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.

2.     Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.

3.     Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.

Other Duties:

1.     Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.

2.     Attends in-service training and education sessions, as assigned.

3.     Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS: 

Encore at Wilmington fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1.     We greet residents, employees and guests warmly, by name and with a smile.

2.     We treat everyone with courteous respect.

3.     We strive to anticipate resident, employee and guest needs and act accordingly.

4.     We listen and respond enthusiastically in a timely manner.

5.     We hold ourselves and one another accountable.

6.     We embrace and value our differences.

7.     We make residents, employees and guests feel important.

8.     We ask “Is there anything else I can do for you?”

9.     We maintain high levels of professionalism, both in conduct and appearance, at all times.

10.  We pay attention to details.

WELLNESS FOCUS:

Encore of Wilmington employees are expected to promote a healthy community culture for all residents and employees.  This is a whole-person approach to health and wellness which includes eight dimensions of wellness:  Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational.  Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

1.     High School graduate preferred.  Ability to communicate efficiently in English using proper grammar in a pleasant manner.

• Typing and experience with other business machines very desirable.

3.     Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Physical effort is minimal.  Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending.  Must be able to lift and carry up to twenty (20) pounds.  Requires manual coordination to operate switchboard, computer, and other business equipment.  Requires continuous mental and visual attention to diversified operations.  Must be able to function efficiently despite distractions and interruptions.  Communicates orally and/or in writing with residents, coworkers, families, and public.

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.