Underwriting Associate Manager (Middle Market P&C)

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JOB DESCRIPTION:

CNA’s Commercial Middle Markets team provides standard lines commercial property and casualty insurance products such as General Liability, Property, Inland Marine, Commercial Auto, Workers' Compensation, and Umbrella to businesses of all sizes. Our Middle Markets team underwrites a diverse mix of business and industry classes including Manufacturing, Professional Services, Financial Institutions, Real-estate, Distributors, Technology, Wholesale, and Retail. Typical account sizes range from $75,000 up to $2,000,000 and over in premium on a multi-line basis.

The UA Manager manages a staff of Underwriting Associates across multiple geographies, lines of business, segments or industries who are accountable for executing the underwriting life cycle from pre-submission through binding and achieving business results of a renewal book of business through rate achievement, retention, profitability, analysis, and portfolio management. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination. May have regional, multi-geography, industry, segment, or company-wide scope of responsibility.

Job Summary

Manages a staff of Underwriting Associates across multiple geographies, lines of business, segments or industries who are accountable for executing the underwriting life cycle from pre-submission through binding and achieving business results of a renewal book of business through rate achievement, retention, profitability, analysis, and portfolio management. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination. May have regional, multi-geography, industry, segment, or company-wide scope of responsibility.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Manages the work activities, performance, and development of subordinate Underwriting Associate (UA) staff responsible for an assigned renewal book of business and/or in support of Underwriters books of business.

Onboards, trains, coaches, and develops UAs; participates in the development of underwriting training and accountable for granting UA with underwriting authority.

Engages with UA and underwriting staff to support the UA as a file lead navigating the underwriting lifecycle from pre-submission, policy issuances and renewal ensuring adherence to workflow processes, effective communication, timeframes for deliverables and service standards are met.

Reviews and manages the application of underwriting policy and pricing for risks; drives adherence to documentation and referral standards and completes file reviews to drive continuous improvement in underwriting quality; provides feedback to business partners as needed.

Demonstrates development of business acumen which contributes to monitoring business results to ensure UA staff is supporting and driving rate, retention, and other key metrics.

Makes recommendations on workflow, underwriting policy and pricing strategy to management. Collaborates with stakeholders such as regional/territory management, Operations, UW Shared Services for process enhancements and efficiencies.

Develops business report acumen and prepares and presents operational reports to management as needed.

Executes regional/territory initiatives and business strategies ensuring UAs adhere to role responsibilities and process and workflow expectations.

May be responsible for executing on referrals and account rounding activities on new business opportunities for an assigned book of business.

Develops, maintains, and cultivates territory agency, broker, and business unit relationships to ensure positive and profitable outcomes.

Keeps current on state/territory issues and regulations, industry activity and trends. May participate in industry trade groups.

May perform additional duties as assigned.

Skills, Knowledge & Abilities

1. Ability to effectively lead, coach and develop Underwriting staff.
2. Advanced technical expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures.
3. Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
4. Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
5. Ability to deal with ambiguous situations and issues.
6. Creativity in resolving unique and challenging business problems.
7. Ability to achieve business goals and objectives.
8. Knowledge of Microsoft Office Suite and other business-related software.

Education & Experience

1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Typically a minimum of five years underwriting or equivalent experience.

3. Leadership experience preferred.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois , Maryland, Massachusetts , New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact View email address on us.fitly.work