Product Manager, Safe Change & Control Plane

Product Manager, Safe Change & Control Plane Cloudflare ·United States, Austin, TX / London, United Kingdom Hybrid Full-time Not specified Product Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London or Austin At Cloudflare, our mission is to build a better Internet by giving customers control on they might introduce configuration changes so that they are safe, reliable, and predictable at scale. We are looking for a Product Manager to lead Safe Change for Cloudflare’s control plane. In this role, you will define how customers preview, stage, roll out, monitor, and recover from configuration changes. You will also shape platform foundations that enable internal teams to deploy changes with higher confidence, stronger guardrails, and lower operational risk. Cloudflare’s control plane converts dashboard and API changes into global network configurations. Today’s enterprise customers expect robust change-management features: deployment previews, gradual rollouts, quick rollbacks, versioning, traffic segmentation, data residency, auditability, and verification of applied state. You will own a high-leverage product domain spanning distributed systems, reliability, developer experience, and enterprise governance. Working closely with engineering and product leaders across the entire platform. You will help turn proven deployment safety patterns into reusable platform primitives across Cloudflare. This technical, highly collaborative role requires navigating architectural tradeoffs with engineers, evaluating risk and compliance with enterprise customers, and partnering with product and go-to-market teams to drive platform adoption. What you’ll do As a member of a growing team of infrastructure product managers your responsibilities include: Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer’s voice into the creation process. Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set. Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going. Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present. Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses. Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios. Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job. Examples of desirable skills, knowledge, and experience The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the observability space and outstanding communication and collaboration skills. You are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you. 4+ years of previous product management experience Domain expertise in making deployment decisions based on data. You have been there, done that as either an architect or product owner for safe change or very closely related technology space Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting. Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements. Exceptional communication, presentation, organizational and analytical skills Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so. Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms Ability to communicate complex technical concepts to all audiences BS/MS in a technology- or business-related field Experience with deployment platforms, release engineering, progressive delivery, feature flags, GitOps, IaC, or incident management. Background in networking, security, CDN, edge computing, observability, or large-scale SaaS environments. Experience building platform capabilities adopted by multiple product teams. Experience working with enterprise customers subject to strict change-management, compliance, or data residency mandates. What success looks like A successful Product Manager will establish Safe Change as an adopted, trusted platform capability across Cloudflare. First-year success includes: A clear product strategy and roadmap for Safe Customer Change, aligned with internal rollout and control plane initiatives. Shipped customer capabilities for previewing and staging rollouts, backed by measurable adoption and safety metrics. Strong cross-functional partnerships with product and engineering teams integrating safe-change capabilities. A clear trajectory from near-term safety tooling to core control plane features (versioning, rollback, segmentation, data residency). Measurable reduction in operational risk, redundant tooling, and execution ambiguity across change workflows. Compensation Compensation may be adjusted depending on work location. Equity This role is eligible to participate in Cloudflare’s equity plan. Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Time Off What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 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