Credit Card Claims Processor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Join a customer-focused credit card claims team supporting Fidelity clients. In this role, you’ll proactively contact cardholders to gather information, ask effective questions, accurately document case details, and help move claims toward resolution. Success in this position requires strong customer service and communication skills, attention to detail, and confidence handling outbound calls. You must also be comfortable navigating multiple programs and screens at the same time and adjusting priorities as call volumes and business needs change. This role requires working from one of the posted U.S. Bank locations three (3) or more days per week. Key Responsibilities Make outbound calls to cardholders to gather information related to credit card dispute cases. Deliver a high-quality customer experience during each interaction. Ask clear and effective probing questions to obtain complete and accurate information. Accurately document cardholder responses and relevant case details. Navigate multiple operational programs and screens concurrently. Research claim information, identify exceptions, and elevate issues when appropriate. Adjust priorities based on changing call volumes and business needs. Follow applicable procedures, internal policies, and regulatory requirements. Basic Qualifications High school diploma or equivalent Four years or more of operations services related work experience Preferred Skills/Experience Proven commitment to high quality customer service Strong attention to detail and commitment to accurate documentation. Good time management skills to maximize production and execution of tasks in a fast-paced environment Ability to navigate multiple programs and screens concurrently. Ability to reprioritize work and adapt as call volumes or business needs change Good verbal and written communication skills Ability to identify, analyze, and resolve exceptions through data interpretation. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr U.S. Bank