Technical Support Analyst

Desktop/Technical Support TechnicianRole is based in Warrenton, VA. Some travel from 6951 Vint Hill Parkway, Warrenton, VA 20187 to NOVA regional Client benefits offices required - pls go over those details with your candidate BEFORE submitting. All required travel will be reimbursed. More details will be shared around travel (and travel expense reimbursement) if they are selected for an interview. Valid drivers license is required.Candidate must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered.IMPORTANT TO NOTE: Mgr will do initial IV via WEB however as a follow up may want to meet the candidate IN PERSON (interview location to be determined at a later date). This role is 100% ON SITE from Day 1, with some (up to 20%) travel (NOVA and Front Royal areas). The agency will pay for travel expenses such as mileage and lodging if needed. Travel is to support local Benefits offices on occasion. Any required travel will be reimbursed directly by agency. Candidate must provide proof of Driver's License and have their own reliable transportation.ABOUT THE ROLE Need a skilled Desktop/Technical Support Technician to support the Client Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones). The candidate will assist Client IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.REQUIRED SKILLS - Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets. - Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems. - A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle. - Perform other duties as assigned. - Good understanding of Network and IT security. - Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. - Possesses excellent customer service skills and is teamwork oriented. - Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. - Possesses good organization and time management skills. - Possesses the ability to create documentation on technical issues and solutions that are easy to understand. - Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.