Supervisor Care Coordination

Position Purpose: Supervises care coordination activities to assigned members to ensure appropriate services are delivered by the team and providers while ensuring continuity of care across care/services. Supervises day-to-day activities of care coordination team members and issues related to members and/or providers.

• Monitors and reviews care coordination documentation including transition of care and service assessments to ensure compliance with contractual requirements and regulatory guidelines and standards

• May assign caseloads to care coordination team based on state and contractual requirements and member needs

• Works with care management team to ensure effective, appropriate care of the member and addressing member needs

• Ensures standards of practice and policies are compliant with contractual requirements and regulatory guidelines and standards

• Educates and provides guidance and/or resources for the care coordination team to address member and/or provider issues and concerns

• Evaluates care coordination team performance and provides feedback regarding performance, goals, and career milestones

• Provides coaching and guidance to care coordination team to improve continuity of care across services

• Assists with onboarding, hiring, and training care coordination team members

• May oversee telephonic (in-bound and/or out-bound), digital, home and/or other site outreach to assess member needs and collaborate with resources

• Ensures adherence to service level, quality and KPI expectations

• Leads and champions change within scope of responsibility

• Performs other duties as assigned.

• Complies with all policies and standards.

Education/Experience: Requires a Bachelor's degree and 4+ years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

License/Certification:

• For Arkansas Total Care plan - This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 20%. Supervisors oversee regional teams and will travel at times to support in-field training, regional team meetings and leadership meetings. required

Preferred Qualifications:

• This is a remote role within a specific geographic territory and requires local travel to support members in the community.

• Preferred candidates will reside within or near Sebastian or Crawford County.

• Other counties to consider include Washington, Logan, Scott, Franklin, and Yell counties.

• Experience working with Behavioral Health (BH) and/or Developmental Disabilities (DD) populations is strongly preferred.

• Hours are Monday through Friday, 8:00 AM to 5:00 PM.

Pay Range: $63,600.00 - $114,600.00 per year

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act