Financial Assistance Administrative Assistant

Job Description

Job Description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

Provide administrative support to the Financial Assistance Department in various operational tasks and provide professional support across multiple functions within the department.

Key Responsibilities:

• Processes payments on active and charged off accounts within two operating systems.
• Complete account offsets under direction of FA Leadership
• Manage vendor invoices to ensure they are accurate and applied to all required systems. Forwards all invoices to accounting for payment.
• Respond to incoming emails, mail, service requests and send daily collection letter files for processing.
• Balance general ledger and other internal accounts.
• Print and mail requested documents for members, third parties and other departments.
• Coordinate Financial Assistance activities within the department and organization.
• Prepare documentation for litigation accounts at the request of Financial Assistance.
• Order supplies for Financial Assistance and Loan Servicing
• All other duties as assigned by management.
• Ensure compliance with all regulatory requirements.
• Represent USALLIANCE in a professional and positive manner.

Who You Are:

• High school diploma or equivalent required.
• Minimum 2 years of experience in an administrative role within a financial institution.
• Knowledge in all MS Office products.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Strong interpersonal and organizational skills.
• Ability to prioritize and meet deadlines.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• Hybrid Schedule (min 3 days in office to maximize collaboration)
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.86 - $21.49 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.