Community Manager

Job Description

Job Description

Position Summary

Collective is a growing property management company focused on building relationships and providing an exceptional place to call home. Our team takes pride in our communities and creates genuine connections with our residents.

As a Community Manager, you are a people person who is passionate about helping prospects find the right home and creating memorable experiences for residents. You are a quick thinker who thrives in a fast-paced environment while staying organized and detail-oriented. You lead your community operations, mentor your team, and represent the core values of Collective every day. The Community Manager reports directly to the Regional Manager.

Our EPIC Values

Enthusiasm : Our team is the inspiration that fuels our desire and drive to succeed.
Perseverance : We rise to every challenge with confidence, work ethic, determination, and grit.
Integrity : We are honest, trustworthy, and transparent. We do what's right even when no one is looking.
Collaboration : Every team member commits to working together to achieve common goals.

Key Responsibilities

• Build Collective brand loyalty by ensuring every resident interaction is positive and professional.
• Meet sales, marketing, and operations goals that achieve and sustain occupancy standards.
• Achieve financial objectives through rent collection and active delinquency management.
• Contribute to revenue, expense reporting, and budget management for the community.
• Conduct personalized tours and drive leasing activity that results in new leases.
• Provide exceptional customer service to residents, prospects, and property owners.
• Follow and adhere to all Fair Housing laws and company compliance standards.
• Monitor multifamily housing market trends and data to inform leasing and pricing decisions.
• Ensure the property's interior and exterior maintain a clean, high-quality appearance.
• Coach, mentor, and inspire team members, leading by example through Collective's core values.

Qualifications

• 3–5 years of property management experience preferred.
• Proficiency with Microsoft Office.
• Proficiency with industry software (AppFolio preferred).
• Valid driver's license and reliable transportation (required for property tours and travel between sites).
• Offer is contingent on a background check conducted in accordance with applicable law.

Knowledge, Skills & Abilities

• Excellent written and verbal communication.
• Ability to work independently and manage competing priorities.
• Project management and organization.
• Strategic thinking, problem solving, and analysis.
• Business acumen and sales aptitude.
• Ethical conduct and sound judgment.

Benefits & Perks

• Health, dental, and vision insurance with HSA and FSA options.
• Life insurance, hospital indemnity, and Employee Assistance Program.
• 401(k) match
• Paid time off and 9 paid holidays.
• Paid volunteer hours.
• 20% rental discount at Collective properties.
• Cell phone reimbursement.
• Professional development and career growth opportunities.
• Competitive salary with commission and bonus potential.

Physical Demands

• Must be able to lift up to 25 pounds at a time, with or without reasonable accommodation.

Work Environment

• This position requires regular office hours along with availability for emergency situations outside of regular office hours.

Collective is an Equal Opportunity Employer