Chief Operating Officer (COO)

Our Company

CRM is growing and we are looking for a few great employees who want to be part of a rewarding, fast-paced and team-orientated environment.

Founded in 2006, Cascade Receivables Management ("CRM") is a leading financial services company that provides accounts receivable liquidity solutions to the consumer finance and healthcare industries. In addition to supporting the specialty finance activities of its sister company, Cascade Capital Funding, CRM’s suite of products and services include master servicing, third party collections, and revenue cycle optimization.

Position Overview

The COO serves as the primary operational leader and strategic partner to the Chief Executive Officer and other C-suite executives. While the CEO focuses on overall corporate vision, strategy, and high-level growth, the COO is tasked with executing that vision. This role is responsible for overseeing the day-to-day operations of the debt purchase, specialty finance, and servicing divisions, ensuring best in class performance, maximum efficiency, rigid compliance, and seamless B2B client experiences within the healthcare and consumer finance sectors.

Own P&L and compliance ledger for outsourced collections (agency and legal), in-house collections, and specialized collections. Manage internal operations team, ensuring compliant and efficient business processes for inventory management, placements and recalls, putbacks, etc. Manage client services and IT systems teams, work with compliance and legal, finance and accounting, and other company stakeholders to effectuate positive change.

Supervisory Responsibilities

Manage Outsourced Operations, including the outsourced vendor managers for both agency and legal networks, the Internal Operations team, the Client Services team, and IT Systems team.

Responsibilities

• Manage IT Systems, Client Services teams.
• Manage and positively influence performance managers for both outsourced agency and legal recovery channels. Drive placement and performance strategy and oversee performance audits. Meet all compliance and business requirements managing external vendors, internal processes and staff. Meet monthly revenue and expense projections.
• Manage internal operations team, inventory management, systems and data integrity, placements, recalls, recourse/putbacks, client requests, reports including remits, demographic and status updates.
• Manage full scope internal collections efforts and strategy, onshore and off, omnichannel/digital and human. General collections and bankruptcy servicing.
• Onboard vendors and manage specialized vendor network including insurance discovery and outsourced billing, MVA, and other complex claims (medical) vendors.
• Stakeholder in credit committee and “deal desk” (purchase and investment decisioning).

Qualifications

Knowledge, Skills & Abilities

Job-Related Knowledge

• Thorough understanding of portfolio performance forecasting and budgeting tools and techniques.

Job-Related Skills & Abilities

• Employee oversight – hiring, training, performance evaluation and coaching, employee development skills
• Advanced PC and analytical skills.
• Strong negotiating skill, employee and vendor motivational skills.
• Exceptional written and verbal communication skills
• Ability to interface effectively across all levels of management and staff.

Experience

• P&L Ownership: 10+ years of P&L ownership and senior level management experience in collections/accounts receivables management and/or debt buying industries with a focus on operations, analytics, client services, and IT development and implementations, outsourced and internal collections.
• Change Management: 5+ years of experience implementing new technologies, restructuring workflows, and driving operational efficiency across both internal teams and external vendor networks.
• Data Ingest and Integrity: 5+ years of experience overseeing the technical backbone required to ingest large data sets from institutional sellers and healthcare providers, ensuring data integrity.
• Yield Optimization Analytics: 5+ years of experience building and using intelligence tools, defining and reporting to KPI’s, to track liquidation yield, cost to collect, streamline operations and monitor vendor performance.
• Legal/Compliance: Deep familiarity with Receivables Management Association International (RMAI) certification standards, as well as federal regulations like the FDCPA, FCRA, TCPA, and CFPB guidelines. Comprehensive understanding of HIPAA compliance, ability to learn Medicare/Medicaid guidelines, and complex payer requirements.

Education

Bachelor’s degree required. Advanced Degree in Management and/or Finance preferred.