Shift Manager

Position Summary As the shift manager, you oversee the entire restaurant operation and are responsible for the shift to run smoothly. Provide the GM with feedback regarding the performance of team members and the status of equipment that is working under your supervision. Keep the restaurant clean, safe, comfortable, and always ready for customers. You may need to call in extra staff to provide appropriate service if tasks are falling behind or reduce labor if the level of business warrants it. Make sure that at the end of each shift, the restaurant is set up, stocked, and ready for the next shift. If you are on the PM shift, at the end of the night, reconcile the drawers/safe and make sure everything has been closed to our “GOOD AS GOLD” standard. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Cash Management – ensuring all drawers and safe are properly set up and accounted for Make sure the restaurant is completely ready for opening and properly shut down at closing and last one out at night Assist servers, busser, hosts, bartenders, to-go, expo and kitchen when necessary Account for all customer payments (responsible for register) Answer phones for manger inquiries Take customer orders and reservations Check in with customers regarding their dining experience Handle any customer complaints or discrepancies Make sure employees are staying busy with focus on customers Communicate any missing items or relevant information in the manager log and/or to the GM Minimum Qualifications (Knowledge, Skills, and Abilities) California Food Handler Card (Required prior to first shift) Responsible Beverage Services (RBS) Certification (Required prior to orientation/hire date) Must be at least 21 years of age Basic mathematical skills: ability to make change Basic reading and writing skills Basic computer skills Excellent communication skills Multi-task oriented Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk; sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 75 pounds. The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr Landed