Technical Project Manager

• 10+ years of professional experience working within a product, project, or program management role.
• Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
• Proven ability to communicate effectively and influence at all levels of an organization.
• Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
• Ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
• Highly experienced working in a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
• Experience with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
• PMP or Certified Scrum Master.
• Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows
• Should be a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems.
• Prior Apple experience in Retail/eCom domain is preferred