Biotech Customer Support Specialist

About the Job HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate to join our dynamic team and make an impact in the scientific community. Essential Job Functions Provide technical assistance and assist with navigation of the company's platform Work directly with clients to effectively manage their needs and preferences Communicate via telephone and email to address customer issues Obtain and process all client information and transactions Qualify leads and direct them to the appropriate department Answer client questions or concerns in a timely, informative and professional manner Calmly handle customer complaints and work to find solutions Seek assistance and report major problems to upper management Compile and update necessary documents, contracts, etc. Perform basic administrative and clerical duties as necessary Exhibit expert knowledge regarding the products and services offered Work according to set standards and operating procedure Train clients on newly released platform features Requirements BA or BS in a scientific or communications-related field Experience in a customer service, customer success, technical support or similar role Excellent computer and technology proficiency Excellent communication skills and ability to work well under pressure Experience in a CRO or biotech company is desirable Experience working in a startup is a plus Benefits 100% coverage on employee health, vision and dental insurance; partial coverage for family Parental leave NY Commuter benefits Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Retirement planning (401k) 3 weeks PTO Team building events outside of the office #J-18808-Ljbffr HistoWiz