Applications Analyst I - MyChart

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryParticipates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users.Joining the Epic MyChart team is an exciting chance to make a professional career in Digital Healthcare- Patient Experience. Whether you are already familiar with Epic MyChart or similar healthcare system, this could be an exciting opportunity. If you are enthusiastic about solving problems in a dynamic setting, this role offers the support, training, and collaboration needed to help you succeed. It is a wonderful opportunity to advance your career while contributing to the vital work of the patient’s experience and software support for patient care across the Mass General Brigham network.You will collaborate with a team of application coordinators who support the MyChart application used for patients throughout the Mass General Brigham network and its affiliates to manage their care and leverage MyChart self-service features, such as messaging their care team, scheduling appointments, and billing account management. Comprehensive training and support will be provided, including earning an Epic MyChart certification.Essential FunctionsAssists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.Assists with the development and execution of testing plans and other software quality assurance tasks.Trains end users on the operation of software applications. Assists with the development of end-user documentation.Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.Provides high-quality, customer-focused services.Runs reports and performs other tasks associated with the ongoing operation of the software environment.Duties include, but not limited to, Epic MyChart fundamental build and maintenance responsibilities:RulesSession Definitions/LimitsReporting Workbench Report/Slicer dicerContent managementDepartment Build/Facility StructurePatient Self-Service build/supportPools/Blocks/ModifiersQuestionnaire build/supportProvider Masterfile add/remove settingsSmartTextsMyChart Production Support- General:Understanding of Primary and Specialty Clinic WorkflowsEnd user broad support – MyChartServiceNow ticket management or similar systemMyChart Enhancements/Projects as assignedQualificationsEducationBachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?YesLicenses and CredentialsExperienceRelated IT experience, ideally in healthcare IT environment 0-1 year requiredKnowledge, Skills and AbilitiesExperience in the development, support, or operation of software applications, preferably in a healthcare setting.Ability to document workflows and business processes.Strong interpersonal skills to effectively communicate with both technical and non-technical staff.Problem-solving skills.Knowledge of Microsoft Office 365 and other popular office productivity solutions.If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.Additional Job Details (if applicable)Working Model RequirementsM-F Eastern Business Hours Full Time requiredHybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needsMust be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needsOn remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipmentRemote TypeHybridWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$62,836.80 - $89,762.40/AnnualGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Mass General Brigham Incorporated