Commercial Lines Support Specialist

Job Description

Job Description

About Us

General Agency Company, an independent insurance agency since 1915, is a fifth-generation, family-owned and operated business. As one of the oldest, continuous businesses in Mt. Pleasant, we are regarded as one of Michigan’s largest and most progressive multi-state insurance agencies. We specialize in oil & gas insurance, public & charter school insurance, healthcare and other "tough to find" commercial insurance coverages. We are an agency with a commitment to risk management and clients that range from manufacturers to restaurant/real estate chains, oil & gas exploration companies, convenience store chain owner/operators, long haul trucking companies and financial lending institutions. General Agency Company also provides a full line of personal insurance products - homeowners, renters, automobile, personal umbrella, life and disability insurance.

Commercial Lines Support Specialist

Position Summary:

The Commercial Lines Support Specialist provides administrative and operational support to the Commercial Lines team to ensure efficient processing of client accounts, policy servicing, and agency workflows. This role assists Account Managers, Producers, and customers with policy documentation, data entry, communication, and day-to-day service needs while maintaining a high level of professionalism and accuracy.

Key Responsibilities:

• Provide administrative support to the Commercial Lines department
• Process policy changes, endorsements, cancellations, reinstatements, and renewals
• Prepare certificates of insurance, auto ID cards, and evidence of property forms
• Assist with quoting, applications, and gathering underwriting information
• Review policies and documents for accuracy and completeness
• Maintain electronic client files and agency management system documentation
• Respond promptly to internal and external customer inquiries
• Communicate with insurance carriers regarding policy servicing and follow-up items
• Assist in renewal preparation and marketing submissions as directed
• Process incoming mail, email requests, and policy documents
• Support billing inquiries and payment processing when needed
• Ensure compliance with agency procedures, carrier guidelines, and confidentiality standards
• Provide backup support for other team members as needed

Qualifications:

• High school diploma or equivalent required
• Active Michigan Property & Casualty license required, or ability to obtain within 90 days of hire
• Prior insurance industry or office administrative experience preferred
• Familiarity with commercial insurance coverages, policies, and terminology preferred
• Experience working directly with insurance carriers and handling policy servicing tasks preferred
• Proficiency in Microsoft Office Suite
• Working knowledge of Applied Epic; experience with other agency management systems will be considered
• Strong verbal and written communication skills
• Excellent customer service, organizational, and problem-solving skills
• High level of accuracy and attention to detail, particularly with data entry
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Capable of working both independently and collaboratively within a team setting
• Professional attitude with a positive and dependable work ethic
• Ability to pass a criminal background check, as permitted by law

Work Environment & Physical Requirements:

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, and scanners
• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally

Hours: Monday-Friday, 8:00am-5:00pm

Office Location: 525 E. Broadway Street, Mount Pleasant, MI 48858

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.