Small Business Unit Commercial Account Manager

Small Business Unit Commercial Account ManagerLocation: Ohio or Kentucky Employment Type: Full-Time and Hybrid based in one of our locationsJob SummaryAre you an organized, detail-driven insurance professional who thrives in a fast-paced service environment? As an SBU Commercial Account Manager (SBCAM), you'll support and retain a high-volume portfolio of small business commercial lines clients. You'll handle day-to-day servicing needs, ensure policy accuracy, process transactions efficiently, and deliver the responsive, relationship-focused service our clients rely on.This role is ideal for a licensed insurance professional with at least one year of commercial lines experience who enjoys problem-solving, managing multiple priorities, and helping small businesses feel protected and supported.ResponsibilitiesBuild & Maintain Client RelationshipsDevelop strong working relationships with clients, underwriters, and producersMaintain high satisfaction within your assigned book of businessConduct periodic service calls and respond promptly to client inquiriesServe as a reliable point of contact for certificates, endorsements, billing questions, and policy changesDeliver High-Volume, High-Quality Account ServiceBegin renewal preparation 90 days prior to expirationPrepare renewal submissions, obtain signed applications, and deliver renewals per departmental proceduresReview accounts for rounding opportunities and increased limits; document all recommendations to prevent E&O exposureProcess endorsements, certificates, audits, and change requests accurately and efficientlyIssue certificates and verify policy accuracyReport claims to carriers in accordance with agency guidelinesEnsure Accuracy, Compliance & DocumentationMaintain real-time, accurate client files in AMS-360 and ImageRightUpdate billing screens, commissions, producer codes, company codes, and status codes during renewal processingPrepare and process premium finance agreementsHandle agency-bill invoicing and ensure compliance with agency proceduresPrepare and process lost policy releases (LPRs)Act as liaison between clients and carriers regarding inspections and loss control recommendationsNotify leadership when service standards may be at riskSupport Producers & New Business WorkflowsProvide technical support for new business opportunitiesPrepare new business submissions when the new business department is unavailableAssist producers with gathering information and risk management recommendations for renewalsQualifications We're SeekingMinimum 1 year of commercial lines P&C insurance experienceActive Ohio Property & Casualty licenseHigh school diploma or GEDAbility to manage a book of $225,000–$350,000 in agency revenueProficiency in AMS-360, ImageRight, Microsoft Office, and web-based toolsStrong attention to detail, accuracy, and adherence to proceduresProfessional communication skills, both written and verbalAbility to adapt to change and follow agency guidelinesCommitment to continuing educationBenefits IncludeHealth, dental and vision insurance from day oneCompany-funded health savings account (HSA)Life insurance, short- and long-term disability401(k) with employer matchPaid time off, including summer hours and paid parental leaveHybrid work environmentAnd much more!About UsWith 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain's Cleveland Business.Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky, and Florida—while maintaining the personal, relationship-driven service that sets us apart.Our competitive edge comes from:Regional specialization and deep market knowledgeClient education that emphasizes prevention over reactionAccess to regional, national, and international insurance marketsA reliable in-house claims service team that advocates for clients when it matters mostAt SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk management and loss control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.We're proud of where we've been—and even more excited about where we're going.Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.