Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Growing up in a State Farm family, I was inspired by the impact an agent can have on people’s lives, and that’s what led me to this career. Today, what I enjoy most about being an agent is making a difference—not just for our customers and their families but for my team as well. One of the milestones I’m most proud of is being recognized as a Top Agency in the State of Ohio, which reflects the strong conversations we’re having with clients to ensure they’re properly protected.

Our team thrives on collaboration, constantly driving one another to grow and improve every day. I lead with a servant’s heart, providing the tools, training, and support needed to help my team reach their goals. We’re deeply involved in the community through organizations like Kiwanis, local school donations, wildlife habitat support, and scholarships for local districts.

We also make time to have fun together with casual Fridays, quarterly outings like Top Golf or dinner, and a year-end retreat. Our agency offers travel opportunities when goals are met, team retreats, and flex time for top performers.

We’re looking for someone who is motivated, upbeat, personable, and a true self-starter. Success is celebrated through dinners, awards, trips, cash incentives, and public recognition. What excites me most about bringing on a new team member is helping them build a balanced, rewarding career with limitless potential.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Andy McMahon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.