Sales Support Specialist

Sales Support Specialist

We are seeking a Sales Support Specialist to support our sales organization through operational, administrative, and workflow coordination across the full sales lifecycle. In this role, you will serve as a critical partner to Sales, helping manage CRM administration, opportunity workflows, merchant onboarding support, document collection, and cross-functional coordination between Sales, Underwriting, Deal Desk, Activation, and Customer Support. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where strong organization and follow-through are essential.

Why PayJunction? PayJunction is relentless and emphatic about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction. We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner. Your success is our success. Our dream is to help you realize yours. We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, CO, CT, GA, IL, MA, MN, NY, or TX.

Mission The Sales Departments' mission is to scale PayJunction's revenue by increasing diversified demand to drive the acquisition of new customers and driving revenue expansion of current customers, while providing exceptional service and building long-term, mutually beneficial relationships.

Vision The Sales Departments' vision is to become a best-in-class Sales organization that consistently drives revenue through strategic processes, data-informed decisions, and top-tier customer and team support.

Responsibilities

• Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
• Monitor and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
• Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
• Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
• Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
• Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
• Support closed-won workflows, including welcome communications and coordination with activation teams
• Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
• Identify inefficiencies in current workflows and propose process improvements to enhance productivity
• Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
• Provide high-quality customer service through professional, timely, and accurate communication

Qualifications

• 2+ years of experience in Sales Support, Sales Operations, or a similar role
• Experience supporting sales teams through CRM administration, opportunity management, onboarding coordination, or similar sales operations functions
• Strong proficiency in Salesforce, including data entry, pipeline management, and reporting
• Familiarity with Outreach or similar sales engagement tools
• Experience using Google Workspace (Docs, Sheets, Calendar) in a collaborative environment
• Experience coordinating operational workflows, sales processes, or administrative functions across multiple internal departments or teams
• Experience collecting documentation, managing follow-up activities, and ensuring completion of tasks within defined service-level expectations
• Strong attention to detail and ability to manage multiple concurrent requests while maintaining accuracy and follow-through
• Strong verbal and written communication skills, with comfort engaging external prospects and partners

About PayJunction Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $12 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go. Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Total Rewards Plan

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly "fun budgets" for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $60,000-$65,000/year plus our Total Reward Benefit package. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications. PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.