CSR

Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. The primary function of this role is to provide support to consumers by handling inbound calls, researching issues, and documenting information within the company database. This position requires a professional who can effectively manage customer interactions and perform technical tasks in a dynamic environment.Key ResponsibilitiesTake inbound calls from consumers.Handle and research issues over the phone.Utilize a computer database to verify and document information.Multi-task between calls and emails.De-escalate situations involving upset customers.Utilize a computer database to verify and document information accurately.One opening requires a Spanish-bilingual candidate.Required QualificationsEducation: A High School Diploma or GED is required.Experience: A minimum of three years of customer service experience analyzing and solving customer problems is required. Candidates must also have at least three years of experience in an office setting using a telephone and computer as primary job tools.Skills:Familiarity with computer and Windows PC applications, with the ability to learn new and complex computer system applications.Ability to navigate a computer while on the phone.Capability to multi-task and understand multiple products.Must have reliable transportation for onsite work requirements.Authorization to work in the United States.Must meet the requirement of working four days in the office in downtown Salt Lake City.Preferred QualificationsExperience with ServiceNow is considered a plus.Formal training in customer de-escalation techniques.Work EnvironmentThis role requires availability to work 40 hours per week, Monday through Friday, from 9:00 AM to 5:00 PM. The position is hybrid, requiring four days onsite per week in downtown Salt Lake City after an initial 90-day period. The work environment involves frequent speaking and listening with a headset, sitting, and using a computer for extended periods.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.