Field Support Technician

Field Support TechnicianReady to Drive Retail Success? Join North Country as a Field Support Technician!Location: Madison, WICompany Vehicle Provided | 100% Employee-OwnedTurn Your Tech Skills Into Ownership SuccessDo you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner—not just an employee.As our Field Service Technician, you'll be providing hands-on, on-site support that keeps grocery and hospitality businesses moving. From checkout lanes and payment systems to restaurant and convenience store technology, you'll be the go-to problem solver our clients rely on to keep their operations running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) – your hard work directly translates to shared profits and wealth building.What You'll DoTechnical Excellence:Learn POS systems through our comprehensive training programTroubleshoot hardware, software, and networking issues remotely and on-siteInstall and deploy cutting-edge retail systemsTravel to client sites (company vehicle provided)Client Impact:Be the expert who gets businesses back up and running when systems go downLead installation projects from delivery through documentationMaintain critical inventory systemsWhat We're Looking ForWe're looking for someone with hands-on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi-Fi, computer hardware, and basic technical troubleshooting is a plus.If you're comfortable working with technology, figuring out how things work, and solving problems, we'd love to hear from you!Must Have:Valid driver's license with a clean record.Self-motivated problem-solver who can troubleshoot issues independently.Networking fundamentals — understanding of basic networking concepts such as Ethernet, Wi-Fi, IP addresses, routers, switches, and connectivity issues.Comfortable providing hands-on technical support at client locationsWhy North Country?Industry Leader Since 1948 - 75+ years serving grocery, convenience, and hospitality industriesTrue Ownership - After 6 months, become an associate-owner through our ESOP and share in company successCareer Growth - From technical roles to leadership positions with unlimited advancement potentialGreat Balance - Mix of fieldwork and office support with travelReady to Own Your Career?Join North Country where your problem-solving skills don't just fix systems—they build your financial future. Apply today and discover what it means to be more than an employee. Become an owner.North Country Business Products - Where Technology Meets Ownership