Social Services Coordinator

$21.96 - $32.94 Hourly

$45,680 - $68,520 Annually

This position is a Pay Band C5

Posting Details

Aging and Long-Term Services Department's (ALTSD) mission is the belief that New Mexico¿s older adults and adults with disabilities have the right to remain active participants in their communities, to age with respect and dignity, to be protected from abuse, neglect, and exploitation and to have equal access to health care. The Long-Term Care programs at ALTSD administer home- and community-based programs to allow older adults to thrive in their homes and communities to reduce nursing home placements and emergency department visits.

Interviews are expected to be conducted within two (2) weeks of the closing date.


Applications submitted without work experience or a current resume will not be considered. If attaching a resume, resume must include dates of employment for each job and details of job duties.

Please visit our website: New Mexico Aging & Long-Term Services Department | Official Site - New Mexico Aging and Long-Term Services Department - ALTSD


Why does the job exist?

Under the Direction of the Division/Program Director, the Social Service Coordinator for the New MexiCare Program will:
*Oversee program rules and eligibility for New MexiCare.
*Provide technical assistance and support to participants, caregivers, and contractors.
*Resolve complex client eligibility and payment issues.
*Conduct in-home visits and complete assessments.
*Track and report for KPI's and performance measures, accurately and timely, as established by the agency.
*Assist the program with other duties as assigned.


How does it get done?

At the direction of the Division/Program Director, the Social Services Coordinator for New MexiCare Program is responsible for:
New MexiCare program oversight and support to include eligibility determinations, financial assessments, and presenting on NewMexiCare programs.
Tracking and monitoring of participants and caregivers' cases, to include eligibility status, budget status, service planning, and follow up as needed.
Provide technical assistance and support to participants, caregivers, and contractors including resolving complex client issues.


Who are the customers?

ALTSD clients, other agency staff, contractors, home care agencies, and community organizations.


Ideal Candidate

The Ideal Candidate is someone who can multi-task, work autonomously, and provide outstanding customer service to a wide range of individuals. The person must demonstrate strong critical thinking, case management, working with diverse individuals, working in the field in clients' homes that may have health or safety concerns, conducting assessments, completing documentation, and ensuring all reporting is accurate and timely.
Experience working with high volume caseloads which offer guidance and direction to clients.
Experience working in home and community-based programs
Knowledge of Community Based Programs
Experience working with Word, Excel, and PowerPoint.


Minimum Qualification

High School diploma or equivalent and two (2) years of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.


Employment Requirements

Must possess and maintain a valid Driver's License. Background and business reference check and Driver's License verification are required, and employment is conditional pending results. Must possess and maintain a current Defensive Driving Course certificate from the State of New Mexico or must pass and receive a Defensive Driving Course certificate as a condition of continued employment.


Working Conditions

Work is performed in an office setting and community setting with extensive use of personal computer, telephone, fax, copier, and other related office equipment. Occasional after hours and occasional weekends may be required. Extensive travel throughout the state. This position requires travel and overnight stay.


Supplemental Information

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Agency Contact Information: Michelle Jefferson View phone number on click.appcast.io or Email: View email address on click.appcast.io Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.