Front Desk Agent

Job PostingAs Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.Essential Job Functions:Deliver unparalleled service, courtesy, and care to our guestsRespond promptly and effectively to guest questions and requestsStreamline the check-in and check-out process for guestsAnswer incoming phone calls with promptness and professionalismExcel at multitasking in a dynamic environmentResolve guest concerns with attentive service recoveryPhysical Demands:Ability to lift, carry, push or pull 10 lbsPrimarily standing for majority of shiftQualifications:Education:High school diploma or its equivalentExperience:One year of Front Desk experience in hotels preferredOne year of experience working in customers service or a guest-facing role requiredFull understanding and comfort working on a computer with MS Suite-Outlook, Word, ExcelPrevious experience with hotel PMS systems a plus. Examples: OPERA, OnQSpire Hospitality, LLC is an Equal Opportunity Employer, including disability and veteransEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Spire Hospitality