Client Care Specialist/Medical Assistant

Job Description

Job Description

Description:

Title: Client Care Specialist/Medical Assistant.

Purpose: Provide excellent customer service both in-person and over the phone. Act as a support and resource for Counselors, Community Workers and Medical Providers.  As needed, may provide intake services, including checking-in clients and obtaining vitals. 

Qualifications:

• Must be 18 years or older
• Certification as a Medical Assistant
• Detail- Oriented/Organizational Skills
• Professional and friendly with public
• Experience in Excel, Word, and Google
• Excellent customer/client service
• Prefer 2 years MA experience

Schedule: 8am-5pm, Monday - Friday, availability to cover occasional shifts until 6pm or 8pm preferred 

Department: Office

Supervised by: Office Manager

Positions supervised: None

Location: Primarily Idaho Falls, may assist in Rigby or Rexburg office (as assigned on the work approved schedule)

Job functions, responsibility and authority:  

• Be on time for work according to the work approved schedule. 
• Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed. 
• Scan any documentation received into the EHR accurately.
• Answer phones, deliver messages and address any issues that may arise.
• Read and respond to emails daily. 
• Check voicemail and address any messages throughout the day. 
• Assist with calling and collecting co-pays.
• Verify insurance information daily for clients.
• Assist the Scheduling Department with any needs. 
• Assist the Billing Department by closing your billing batch daily and with any other needs. 
• Assist with making reminder calls for Intake/Renewal appointments. 
• Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc.
• Assist with setting up appointments.
• Assist with other office responsibilities as assigned. 
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320. 
• Maintain all required documentation for employee file including a current enhanced background check. 
• As needed, may provide intake services, including checking-in clients and obtaining vitals