Applications Engineer

Technical Product Specialist

Develop clear and achievable technical product and equipment specifications by working with customers, sales personnel, distributors, and vendors.

Lead system setup and commissioning, including electrical and/or mechanical and/or software troubleshooting.

Directly perform product and process testing.

Create test plans and lead process technicians and other process engineers to perform product and process testing.

Develop thorough factory and site acceptance criteria by partnering with the customer.

Thorough documentation of common processes, statements of work, and professional reporting of test results.

Consult with Engineering throughout the design process to ensure specifications & requirements are met.

Leads/effects "Factory Acceptance Testing" with the customer to demonstrate proper performance and processing capabilities.

Leads/effects "Site Acceptance Testing" at the customer site to demonstrate proper performance and processing capabilities, seeking final signoff from the customer.

Leads/effects on-site customer training, transferring adequate software and equipment knowledge to the customer.

Leads/effects resolution of outstanding technical or operational issues that exist post installation.

Communicates specifications to Field Service Technicians to ensure process requirements are clear.

Initiate customer contact, coordinate customer samples, propose non-recurring engineering projects and demonstrations and perform technical reporting efforts for timely delivery to customers.

Source of technical knowledge; trains and mentors other team members

Required Qualifications:

• Bachelors degree in Engineering, Physics, or related field of study
• 3+ years of experience in laser processing or related field
• Natural ability for troubleshooting
• Strong communication skills, both oral and written
• Comfortable with electrical and mechanical equipment platforms, software, and automation
• Demonstrated ability to develop & maintain effective working relationships with co-workers and customers.