Associate Operation Specialist, Program Operations

Associate Operation Specialist
Location: US Remote
Preferred: St. Louis, Missouri

Come join our team as an Associate Operation Specialist supporting energy efficiency programs in St. Louis, Missouri. The Associate Operation Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of weekly invoices, report generation and reconciliation, updating monthly presentations for our client and managing and reviewing project applications. Additionally, you will work with IT and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements. This role will interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures


Why You Will Love Working Here

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning

What You Will Be Doing:
As an Associate Operation Specialist, you will work with all levels of our team, including our program managers, program operations manager, field inspectors, and IT support group. You will provide a variety of administrative support to ensure our various rebate programs meets goal. Other responsibilities include:

• Provide support for field-based staff and a network of participating Trade Allies
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary.
• Review project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy efficiency projects.
• Assist technical teams to ensure QA/QC standards for the program are met.
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
• Process program incentive payments per established policies and procedures.
• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.
• Data entry as part of our invoice process and program forecasting
• Creating Excel formulas, pivot tables, and macros on a daily basis
• Responsible for invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval.
• Monitoring program metrics and identifying and evaluating trends in the data
• Maintaining and updating shared files, resources, and program documents
• Learning, maintaining, and updating process workflows and team manuals

What we need you to have (minimum qualifications):

• Bachelor's Degree
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

What we would like you to have:

• Demonstrates the ability to work independently and takes ownership of processes.
• 1+ years of experience developing, designing, or administering successful operational processes; or experience managing operations for consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits
• Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products
• Ability to communicate effectively, written and verbally, with clients and colleagues at all levels

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.


Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.


However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.


The pay range for this position based on full-time employment is:
$55,665.00 - $94,631.00

Nationwide Remote Office (US99)