Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Office Manager – State Farm Agency (Morton Grove, IL) (Bilingual Spanish a plus)

Location:
6126 Lincoln Avenue, Morton Grove, IL 60053 — just east of the Morton Grove Library on Lincoln Ave

About the Agency:
Mae Trongkamsataya’s team prides itself on being more than just an insurance office; they're committed community partners serving Chicago, Morton Grove, Niles, Glenview, Skokie, and beyond across Illinois, Wisconsin, and Indiana

This multilingual agency excels at personalized service—offering policies in English, Spanish, Burmese, Thai, and Vietnamese. Their office is known for thoughtful service, strong local presence, and genuine care, supported by glowing customer feedback and high ratings.

Position Overview:
We're seeking an Office Manager to lead day-to-day operations and support Mae’s mission: helping customers manage life’s uncertainties through personalized insurance and lifelong relationships.

Key Responsibilities:

• Lead and coordinate daily agency operations, including staff supervision, workflow organization, and coverage across product lines such as Auto, Home, Business, Life, Pet, and Health Insurance

• Maintain office hours alignment: Mon–Wed 9 AM–6 PM, Thu 9 AM–6 PM, Fri 9 AM–5 PM, Closed weekends (with after-hours by appointment)

• Serve as a liaison between clients and the agent—ensuring exceptional customer service, scheduling appointments (in-person and virtual), handling billing and claims inquirie

• Train, mentor, and motivate staff (like Aide Hernandez and team) to maintain high standards in licensing, client interaction, and product knowledge

• Oversee licensing compliance within the office—ensuring all team members hold valid P&C licenses and meet continuing education requirements.

• Assist with localized community outreach efforts, including virtual appointments and educational events

• Manage administrative tasks—office correspondence, vendor relations, insurance carrier communications, and maintaining confidentiality and professionalism in all client interactions.

Who You Are:

• Licensed in Property & Casualty Insurance – Essential for the role.

• Experienced in Insurance Agency Operations – You understand workflow, compliance, and customer service within a multi-line agency environment.

• Strong Leader & Organizer – You thrive guiding teams, optimizing processes, and maintaining a professional office environment.

• Excellent Communicator – You’re customer-focused and adept at briefing clients and staff about complex insurance products in clear, empathetic terms.

• Tech-Savvy & Adaptable – Comfortable with scheduling tools, billing and claims systems, and supporting both in-person and virtual client interactions.

• Community-Oriented – You value building trust and long-term relationships with clients and community partners.
• Bilingual Spanish a BIG PLUS!

Why Join This Team:

• Be part of a highly-rated, community-focused agency with a reputation for excellent, multilingual service

• Enjoy a stable and structured work schedule with flexibility for virtual or after-hours appointments

• Opportunity to grow within the agency , with a supportive environment that values advancement, professional development, and team success

• Be an integral part of Mae’s mission to protect local families and small businesses through meaningful relationships and tailored insurance solutions

Compensation & Benefits:

• Salary commensurate with experience.

• Competitive benefit package (e.g. paid time off, training, commission incentives) reflective of agency offerings

• Indirect employment via an independent contractor agent; not directly employed by State Farm