Retail Keyholder

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop’s Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business. Essential Job Duties And Responsibilities Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns effectively and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items as appropriate, apply selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and circulate throughout the store. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business. Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch guest service. Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally to ensure every guest receives exceptional service. Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program. Ensure that all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines, and that all fixtures and equipment are in proper working order. Complete Omni‑Channel orders daily. Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required. Conduct store inventory counts, stock or restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the selling floor. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Count, balance, and reconcile daily business transaction totals accurately in the POS system. Complete closeout paperwork and bank deposit slips correctly and assist management in ensuring adequate cash and change. Make daily bank deposits following established guidelines. Check shipments for discrepancies or shortages, record them in the POS system, and report discrepancies to appropriate management staff. Process defectives, recalls, and stock pulls accurately and promptly, ensuring all boxes are properly labeled and include packing lists. Visually inspect associates’ and leaders’ packages and/or belongings at store closing or shift end. Supervise and delegate tasks to Sales Associates in the absence of management. Consistently adhere to GameStop policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct. Follow all opening and closing procedures. Observe associate performance and provide timely, appropriate feedback to store management. QUALIFICATIONS Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required. At least one year of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day. Required Job Skills And Abilities Exceptional guest service skills. Provide genuine and friendly assistance to every guest during each visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Work in a fast‑paced, rapidly changing environment. Meet associate performance expectations, including attendance, professional dress, and grooming requirements. Operate the POS computer system and properly complete required paperwork. Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills. Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner. Problem‑solving skills and judgment abilities. Follow instructions furnished in written, oral, or diagram form. Deliver bank deposits following loss prevention safety guidelines. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of three days per week availability. Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization. Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to thirty pounds from ground level to a minimum height of four feet. Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to ten hours per day. Job descriptions are subject to change at any time based on business conditions or needs, including changes to the essential job duties, qualifications, and key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply. Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives. Employee Growth GameStop is committed to hiring, developing, and promoting qualified candidates to open positions at all levels of the Company. The Company may consider internal candidates for promotion and identifies associates who consistently perform above standard. Associates must have been in their current position for a minimum of six months to be eligible for internal postings. Associates may also request information about applying for and qualifying for a promotion. The Company reserves the right to hire external candidates and to hire the best qualified candidate for any open position, internal or external. Pay $15.66 – $18.41 #J-18808-Ljbffr