Customer Service Representative

Job Description

Customer Service Representative

Hiring Range: $21.88 - $24.63 per hour

About the Position:
This is the first level of the customer service series. Incumbents perform customer service in person and by telephone, data entry, and processing work in utilities. Additionally, incumbents will file records and documents, take payments and monies and account for customer/City funds, maintain related records and accounts, perform research on documents and customer questions, and maintain supplies and forms. Bilingual skills in Spanish and English are a valuable asset for this position. Successful candidates will demonstrate strong communication, attention to detail, and a commitment to providing excellent service to the community. Join our team and help create a service-focused workplace built on excellence and strong customer relationships!

About the Customer Service Division:
Customer Service is a division of the City of Grand Junction's Utilities Department. It is responsible for managing and administering the billing and collection of utilities, including water, sewer, trash, recycling, and irrigation services, for residents and businesses within the city limits and the 201 Persigo area. In addition to billing and collections, Customer Service is responsible for establishing and maintaining utility accounts, issuing service orders for new connections and disconnections, and responding to customer inquiries and concerns related to utility services. The department's team is committed to providing high-quality customer service and ensuring the accuracy of billing and meter readings. Overall, the Grand Junction Customer Service division plays a critical role in ensuring the smooth operation of the city's utility services and supporting the quality of life for its residents and businesses.

What You'll Do:

• Responsible for assisting with a variety of routine customer service and administrative support functions, including responding to general and specific inquiries from customers regarding regulations, policies, and procedures.
• Research and respond to inquiries and direct customers to the appropriate City divisions and departments.
• Process and enter information on assigned databases and departmental software systems.
• Complete work orders; perform appropriate tags and shut offs to specific customer utility accounts.
• Monitor and track delinquent utility accounts; calculate payment schedules and fees using established formulas.
• Collect and process a high volume of utility, departmental, and miscellaneous cash receipts.

To view the full Customer Service Representative Job Description, click here.

What We're Looking For:

• One (1) year of general accounting and/or customer service experience.
• High School Diploma or G.E.D.
• Proficiency with 10-key adding machine.

Other combinations of experience and education that meet the minimum requirements may be substituted.

The selected candidate must comply with the City of Grand Junction's Payment Card Industry (PCI) standards for handling and securing payment card information.

Notice to Applicants:
In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

City Employee Health Clinic:
The City is committed to supporting the health and well-being of employees, and their families. Our near-site Sage Health & Wellness Center offers free or low-cost healthcare services for employees and their dependents enrolled in a City health plan. Services include preventative care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling. The clinic also offers wellness programs, challenges, and classes that empower employees and their families to stay healthy and thrive.

Explore the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.


Learn more about our area on Visit Grand Junction's website and Instagram!

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on hair, race, color, religion, creed, sex (including pregnancy, gender identity, gender expression and sexual orientation), national origin, age (40 or older), disability, genetic information, marital status, veteran status or any other status protected by applicable federal, state or local law.

If you have any questions or need assistance or accommodations due to a disability, please contact our Human Resources office at View phone number on click.appcast.io.

About Us

What We Offer:


We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life harmony, including 32 days of paid annual leave to be used for personal and/or sick days, 11 paid holidays, health insurance options, employer-matched retirement, a City employee health clinic, a City employee child care center, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.

To view more information about our benefits visit:

About the Team

The Utilities Department ensures reliable water and wastewater services to protect public health and the environment. The department is divided into Water Services-which manages water supply, treatment, distribution, irrigation, and utility billing-and Wastewater Services, which oversees collection, treatment, industrial pretreatment, and environmental laboratory functions. The department maintains critical infrastructure, including reservoirs, treatment plants, pipelines, meters, and fire hydrants, to provide high-quality drinking water and effective wastewater management.