Community Engagement Coordinator - Lawrence, KS

Job Description

Job Description

POSITION SUMMARYThe Community Engagement Coordinator at the Kansas Distribution Center (KDC) is responsible for creating a positive and impactful experience for volunteers, both onsite and off-site events. This Tuesday – Saturday role manages group reservations, leads volunteer orientations, and ensures volunteers are informed, prepared, and connected to the organization's mission. PRIMARY RESPONSIBILITIESKansas Distribution Center (KDC) Duties Supervise and assist volunteers during Saturday shifts, serving as the primary point of contact for onsite questions, needs, and troubleshooting to ensure a positive, productive, and safe experience.Work closely with the First Impressions Coordinator to maintain consistent front desk coverage during business hours, Tuesday through Saturday.Volunteer Engagement Group ReservationsCoordinate reservations for the KDC, ensuring timely communication, accurate details, and efficient scheduling. Collaborate with the Kansas City Coordinator to provide additional assistance during peak volunteer seasons.Provide group leaders with clear details on program guidelines, risk management considerations, and logistical requirements prior to their visit.Track and document group participation and volunteer hours for reporting and compliance.Onsite Volunteer ExperienceCollaborate daily with Volunteer Engagement Center (VEC) to confirm and share accurate volunteer counts.Oversee volunteer check-in, ensuring all participants sign in and required waivers are properly filed.Lead volunteer orientations, deliver clear program details, expectations, and safety guidelines.Create a positive volunteer experience by ensuring participants are informed, confident, and ready to serve.Provide support to VEC staff assisting with coverage during volunteer shifts as needed.Volunteer Engagement at Off-Site Events & Packing OpportunitiesLead food drive engagements by planning and managing logistics-including scheduling, material preparation, and partner communication-to ensure smooth implementation of off-site packing activities.Coordinate and oversee event setup, including transportation, volunteers, and supply management.Represent Harvesters at off-site events, fostering relationships with community partners and volunteers.Prepare post-event reports to support organizational goals and continuous improvement efforts. POSITION EXPECTATIONSProvides flexible assistance across functions to ensure successful operations.Welcoming visitors, volunteers, and callers with courtesy and professionalism.Foster an inclusive environment building strong relationships with volunteers and community partners.Communicate effectively, tailoring messaging to different audiences and situations to manage expectations, ensure clarity, and uphold risk management standards.Manage complex scheduling, group logistics, and volunteer records with precision and attention to detail.Confidently lead orientations and group overviews, setting expectations, and promoting safety.Plan and implement onsite and off-site volunteer engagements, ensuring readiness, and smooth operations.Address questions and challenges promptly while adapting to changing priorities and environments.Handle confidential information responsibly and deliver exceptional customer service.Work cross-departmentally to align volunteer engagement with broader resource development and organizational goals. OTHER ASPECTS OF THE JOBThis position requires comfort with light physical activities such as standing, walking, bending, and lifting, as well as the ability to drive a large cargo van and operate power equipment. Demonstrate flexibility to work occasional evenings and weekends in support of community engagement events and organizational initiatives.Maintain a thorough comprehension of Harvesters' food safety policies and consistently follow all procedures to ensure full compliance. JOB QUALIFICATIONSHigh school diploma or equivalent; associate degree or higher preferred.Proven customer service experience in front desk, administrative, or hospitality settings.Strong relational and communication skills, both verbal and written.Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.Proficiency in Microsoft Office Suite and familiarity with basic database or scheduling systems.Highly organized with strong recordkeeping and time management skills.Demonstrated ability to work independently and collaboratively within a team.Professional demeanor, discretion, and adherence to confidentiality. PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCECoordinating and engaging volunteers across diverse programs and events.Planning and managing event logistics, including scheduling and resource allocation.Building and maintaining relationships with community partners and stakeholders.Fostering a welcoming and respectful approach to volunteer and community engagement that makes others feel connected and supported.