Operations Training Manager

Operations Training Manager

Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing right here in the Portland metro?

Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!

Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?

If you think Genesis sounds like a great place to work, you're right! Even better, you can join our team as our Operations Training Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.

You don't have to imagine what it's like working for a rapidly growing, nimble, customer-focused organization that challenges the status quo – you can join us! If you love training call center staff and management, including assessing training needs and developing effective training programs and leading training events, and you have experience leading small teams of trainers, we can offer you a great next step in your career.

Job Description

As our Operations Training Manager, you will:

• Plan, produce, and administer training programs for employees and managers throughout our operations/call center organization, both in Beaverton and at international supplier sites
• Provide basic and intermediate fundamentals for new and current call center staff members
• Educate staff, supervisors, and managers about our systems, products, and processes
• Determine the appropriate communication strategies for operational training programs and initiatives
• Provide continuing education and refresher training for operations-related subject matter
• Implement an evaluation process and generate specifications for training revisions and updates based on evaluation feedback
• Act as our project coordinator for training initiatives, such as performing needs assessments and developing our training calendar
• Travel domestically and internationally up to 20%

Qualifications

Requirements:

• A Bachelor's degree or equivalent experience, plus 5 – 7 years relevant training experience
• Extreme attention to detail, strong organizational skills, and analytical thinking ability
• Intermediate to advanced skills using Microsoft Excel and Word
• Intermediate to advanced skills and experience in curriculum development and adult learning theories
• Strong research skills
• The ability to work independently or in a team
• Ability to analyze tasks and solve problems at both a strategic and functional level
• Strong verbal and written communication skills
• Good interpersonal skills and a high level of confidentiality

Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.