Supportive Services Case Manager

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships , demonstrates strong problem solving skills , has a dynamic learning mindset , and remains committed to a high level of cultural and social awareness . A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence .

What it's really like to join our agency...

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We've made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical insurance! Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and a comprehensive mental health care platform for you and your dependents.

JOB SUMMARY

The Supportive Services Case Manager is responsible for providing housing-focused case management to San Francisco clients who received rapid rehousing rental assistance through the San Francisco Department of Housing and Homeless Services and other City departments. The Five Keys rehousing program team reports to our 821 Folsom Street offices in San Francisco. It is the responsibility of staff members to strive to raise the standard of professionalism to ensure the highest standards and opportunities are offered to our clients, partners, and fellow staff.

This position is full-time and temporary in nature, with an anticipated duration of approximately three (3) to six (6) months. Employment duration may vary based on organizational needs.

JOB DUTIES AND RESPONSIBILITIES

Case Management Duties

• Provide housing navigation assistance to support participants with successfully moving into housing, including accompaniment and/or transportation to view available housing units, support with completing housing applications, requesting credit and background reports as needed
• Provide assistance to participants with understanding tenants' rights, paying rent on time directly to their landlord, how to communicate and navigate conflict with landlords and responsibilities and the requirements of their specific lease
• Provide support services so that clients may stabilize their living situations, improve their mental and physical health, and increase their independence
• Develop case management plans and connect clients with community and government resources to avoid loss of benefits and to increase the likelihood of housing stability
• Make referrals and coordinate services that lead to increased housing stability, increased income, job placement assistance, and retention
• Collaborate with the rental assistance provider to calculate rental assistance
• Support participants with transitioning off of the Rapid Rehousing Rental Assistance program as quickly as possible while ensuring housing stabilization
• Plan and facilitate group Life Skills sessions which may include, but are not limited, to topics such as budgeting, household finances, conducting a housing search, nutrition, working with landlords, tenants' rights, health awareness, and healthcare navigation, and parenting if applicable
• Maintain protocol and records of client feedback and grievances
• Develops and maintains records on participating clients; documents case records and reviews reports; and compiles and analyzes data and prepares summary reports. Ensure that case files meet both Five Keys case management standards and the Department of Homelessness and Supporting Housing (HSH)

Administrative Duties

• Timely input of client data and outcomes into systems required by Five Keys (including Apricot) and HSH, including the Online Navigation and Entry (ONE) system, and reporting via secure email
• Provide monthly and quarterly reports of client activities as instructed by the Assistant Director of Housing Stability Programs
• Data input may include enrollments, assessments, contacts, units of service, referrals, and case notes

General Duties

• Provide a welcoming and supportive environment for all clients and colleagues
• Coordinate with CBOs and government organizations to establish connections to and on-site provision of client resources such as housing, public benefits, employment services, substance abuse treatment, etc.
• Support all administrative tasks related to Five Keys Rehousing Programs
• Provide information requested by the Five Keys Administration
• Maintain accurate records and log all referrals made in Clarity and Apricot
• Document any programmatic protocol violation accompanied by an incident form
• Abide by Five Keys and HSH policies and procedures
• Provide quality assurance regarding programming and overall Housing Case Management
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Knowledge of and practice in applicable recovery models including harm reduction
• The person must be comfortable, mature, and professional in interacting with diverse community partners, participants, and colleagues with diverse heritage and backgrounds
• A friendly and calm personality with the ability to communicate clearly with participants, colleagues, and program partners
• Excellent technological skills, proficiency in computer
• Excellent data entry skills and proficiency in Microsoft Office, databases, intranet, and email, and able to learn and use internal and external database systems
• Willingness and ability to grow professionally, be accountable, expand skills, and adapt to evolving school environments are required
• Committed to the mission, vision, and values of Five Keys is necessary, along with an understanding of the challenges and needs of Five Keys participants
• Ability to maintain strong and appropriate boundaries with personal identifying information when interacting with participants or community or program partners, and while at any site location or community or program partner site
• Exceptional written communication skills; ability to express complex ideas with clarity and precision in written documents
• Excellent interpersonal and organizational skills
• Eagerness to learn new things and adapt to constantly changing circumstances
• Ability to handle multiple deadlines and tasks simultaneously
• Advanced problem-solving skills; tactfully address and resolve questions/concerns
• Proven skills in facilitating groups and providing case management required
• Proven track record of success in completing administrative tasks preferred

EDUCATION AND WORK EXPERIENCE

• A minimum of five years experience in providing direct service to a similar population
• Typically requires 2-3 years of successful experience working with the homeless and young adult population, or an equivalent combination of experience and education
• Experience successfully working with people representative of Five Keys students preferred
• Experience with unhoused population preferred

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs.; reaching, bending, carrying and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Must be willing and able to work in a correctional facility and travel throughout the area to community sites
• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in underserved communities

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).