Assistant Store Manager

Assistant Store Manager

Position at Ayr Wellness

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

Job Summary

The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This person will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.

Duties and Responsibilities

• Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the appropriate entity
• Administer routine inspections to maintain the accurate inventory of all cannabis products.
• Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
• Ensure that all procedures are updated in store to provide the best practice for staff and patients
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
• Ensure key performance indicators are captured
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Develop and maintain a schedule of all dispensary staff
• Communicate any patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team.
• Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
• Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
• Assist in implementation of the strategic plan to guide the dispensary's operation and expansion with the direction of the Regional Dispensary Manager
• Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
• Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
• Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
• Ensure 100% traceability is maintained on the product from reception to sale to customer
• Ensure the Compliance team and Head of Retail is notified in the event of a high-risk customer complaint
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

Must meet minimum age requirements as determined by local, state, and federal requirements

Must complete background check as required by local, state, and federal requirements

Maintain regular and punctual attendance.

Physical aptitude and health necessary to perform manual labor tasks required for the proper management of RMD. May include: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, carrying boxes, and ability to lift up to 75 lbs. and push/pull up to 100 lbs.

Education

High School Diploma or GED required

Bachelor's degree or equivalent preferred

Experience

1-3 years in retail, customer care, or equivalent leadership role

Knowledge, Skills and Abilities

Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

No direct reports, but leads project teams

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.