Patient Billing Assistant

Job Description

Job Description

Reno Orthopedic Center wants you to join the team as a Patient Billing Assistant ! We are seeking an enthusiastic and dedicated team member to be responsible for supporting and assisting the billing department by completing billing tasks with accuracy at our Main 555 N Arlington Ave location.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

• Retrieve and compile all front desk, ROSC, Billing, and outlying location batches and run Epic and Clover reports for all associated batches;
• Ensure all batches are accurate, balanced and any variances are accounted for and correct any discrepancies by voiding, posting, or reposting until all batches are balanced;
• Post all finalized numbers into Cash Sheet Balancing Logs;
• Access multiple insurance portals to locate missing explanation of benefits and/or checks and print them to deposit;
• Prepare and finalize daily deposit for multiple bank accounts;
• Prepare, review, and transmit claims using billing software, including electronic and paper claims processing by running daily claim Epic Report;
• Print and mail insurance claims from electronic health records system with attachments, notes, invoices, and referral physical therapy scripts;
• Review and properly distribute faxes to billing teams and various ROC departments daily;
• Open and sort all incoming mail;
• Scan ROSC / ROC documents for tracking;
• Scan all scopes including Black / White X-Ray’s and Blue X-rays;
• Complete weekly supply orders and special orders for the department.

Requirements

Certifications/Education

• High School Diploma/GED;

Experience:

• One year of experience performing administrative/office duties;
• Reviewing and inputting financial data;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Using computer applications including Microsoft Office;
• Reviewing work and checking for errors to ensure accuracy.

Benefits

At Reno Orthopedic Center (ROC) , we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center .