Guest Services Agent

Job Description

Job Description

Description:

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Front Office Agent!

About this Location:

This position is located at the Embassy Suites by Hilton in Temecula CA. We are in the heart of Southern California’s beautiful Temecula Valley, known for its award-winning wineries, vibrant Old Town, and strong sense of community. Our hotel sits just minutes from shopping, dining, entertainment, and outdoor recreation, offering team members the perfect balance between work and lifestyle. Temecula provides 172 room suites that are welcoming, family-friendly environment with easy access to major freeways for easy commute.

Why do we need you?

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience..

What will you do?

1. Greets guests with a warm and welcoming attitude, always providing outstanding customer service.
2. Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
3. Date-stamps, sorts, and racks incoming mail and messages.
4. Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
5. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
6. May receive and process advance registration payments.
7. Provide guests with information about hotel facilities, services, and local attractions.
8. Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
9. Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
10. Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
11. Keeps records of room availability and guests’ accounts.
12. Computes bill, collects payment, and makes change for guests.
13. May make, confirm, and cancel reservations for guests.
14. May post charges such as room, food, liquor, or telephone by hand or machine.
15. May make restaurant, transportation, or entertainment reservations for guests.
16. May deposit guests’ valuables in hotel safe or safe-deposit box.
17. May order complimentary flowers or champagne for special guests.
18. Follow hotel policies and procedures, including security and safety protocols.
19. Collaborate with other hotel departments to ensure a seamless guest experience.

20. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.

21. Required to be always in uniform when working on the property, including wearing a name identification badge.

22. All other duties as assigned by a manager or supervisor

Skills and Abilities:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Change activity frequently and cope with interruptions.

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Requires walking or standing to a significant degree.

Requirements

• High School completion or an equivalent level of education and experiences.
• Previous experience in the hospitality industry, preferred.

What we offer: Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment.

• Medical, Dental, Vision, Life and Disability Insurance . If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent c are expenses.
• 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
• Career Growth Opportunities We promote from within and invest in your long-term success.
• Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts. Take advantage of special rates for hotels in our brand portfolio - with team member stays starting as low as $40 per night, plus special rates for family and friends.
• Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.