Senior Field Service Engineer - Northern CA

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics. Day-to-Day Activities Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our western regional customers. Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently. Ensure world-class support outcomes: Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics. Document and complete service administration activities promptly in our CRM. Desired Skills Prior experience in a role delivering high quality, highly reliable, and highly responsive field service. Support experience with highly specialized and complex platform technology. Customer management and communication skills with demonstrated experience in a customer support environment. Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction. Travel Ability to travel up to 80% of the time, predominantly in California. Field technicians with experience in other industries are encouraged to apply. The base pay range for this position is between $84,721.18 to $105,901.48 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position. #J-18808-Ljbffr Boston Dynamics