Spa - Front Desk Agent

Description We are seeking key positions in the Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guests' first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you! Essential Functions Responsible for greeting all guests that come to the spa and assisting them with any requests they may have. Responsible for checking in appointments, booking services, and checking out appointments. Must be able to provide guests with answers to any questions they may have concerning spa services and procedures. The candidate must be able to communicate well with guests in addition to associates and other members of management. Maintaining complete knowledge of all resort features, services, and hours of operation. Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities. Booking spa appointments and assisting guests with the check-in process as well as the check-out process. Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience. Accommodating all guest requests quickly and courteously. Handling complaints effectively and efficiently. Setting up workstations with the appropriate supplies. Other job duties assigned. Knowledge, Skills, and Abilities Required Ability to communicate fluently in English. Ability to maintain appropriate grooming standards according to organizational policy. High school diploma. Previous experience in the retail or hospitality industry. Able to work a flexible schedule that includes nights, weekends and holidays. Effective interpersonal, verbal, and written communication skills. Growth & Development Paid training and structured onboarding Hands‑on learning and cross‑department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community #J-18808-Ljbffr Nemacolin