Guest Service Manager

Guest Services Manager

Who We Are

Pizza Ranch Inc. started as a single location in Hull Iowa in 1981. Pizza Ranch is a fast-casual restaurant that specializes in signature pizzas & The Countrys Best Chicken fresh salads desserts and convenient delivery and take-out 2006 we leveled up the experience by introducing FunZone Arcadesin-restaurant entertainment featuring the latest games and prize redemption. Since then weve been on a rapid expansion path with more than 220 locations across 15 states and many of them now feature FunZone Arcades.

Our Vision is To glorify God by positively impacting the world and our Mission is To give every guest a legendary experience. At Pizza Ranch we believe that we have a unique opportunity to establish every Pizza Ranch as a business ministry opportunity where our guests receive a legendary experience through focused hospitality with legendary food and family fun; and where we take a positive leadership position in the communities we serve. We are proud of our Vision and Mission and it is woven into all aspects of our organization.

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off because of the genuine care and concern we give to our guests team members and communities. If this sounds like an environment where you would like to work we are always looking for enthusiastic guest-oriented people who love to be of service to others.

Responsibilities:

At Pizza Ranch we view our management team as a vital part of making our business so successful. As a Guest Services Manager you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the management team in leading daily operations and set an example for the team by following the Pizza Ranch Way. Most importantly you will have the opportunity to provide genuine care for all our staff and guests and to create a legendary impact on those you encounter.

Key Accountabilities:

Maintain high-quality guest service standards

Assist with the training and development of new and existing front of house team members

Provide Legendary guest service and lead staff to do the same

Build Community Engagement by partnering with other organizations and businesses

Respond to guest complaints quickly and resolve them effectively

Reports to the General Manager

Qualifications Skills and/or Competencies:

High school diploma or GED

Restaurant or customer service experience required

Restaurant management preferred

Passion for guest service

Passion for leading and developing people

Strong multi-tasking skills and the ability to prioritize multiple situations

Effective communicator and listener with good oral and written communication skills

Proficient in basic computer skills

Ability to be mobile and/or on your feet for extended periods of time during the entire shift

Required Experience:

Manager