Game Facilitator

Activate: What We DoActivate is redefining how the world plays across Canada, US, and beyond into the global market. We're a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.Press play on this video to see Activate in action (we promise it's worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.Position OverviewEnter The RoleYou'll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and leveling up the customer experience, you will thrive in this role.This job posting is for an existing vacancy. This is a part-time, permanent position at our White Marsh (Baltimore) store located at 8165-A Honeygo Blvd.Responsibilities/AccountabilitiesGame FacilitationBe professional in thought, language, and actionExemplify excellence in facilitation, giving customers a great experienceBrief new groups thoroughly but concisely prior to the start of their experienceObserve customers in the gaming area and provide an explanation, if necessaryParticipating with customers in games if needed to ensure customers have an excellent experienceMonitor and be attentive to game play, giving timely aid as necessaryHandle any malfunctions with support of leaderMaintain a clean and comfortable work environmentCheck-In FacilitationWarmly greet customers when entering or leaving establishmentVerify appointment times and explain the check-in processHandle debit, credit, or gift card transactions with customersIssue receipts, and wristbandsAnswer customer inquiries and involve a leader if the answer is not sufficientFacility MaintenanceCleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.Painting around the main facility, as neededAiding Team Lead in checking inventory of merchandiseResetting and disinfecting wristbandsCleaning and disinfecting available lockers and loungeNotifying leader immediately of game failures or malfunctionsTouching up equipment; gluing props, and other unskilled tasksWorking EnvironmentCapacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogWearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsMust be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)Qualifications1 year of customer service experience is considered an assetMust be flexible and available to work evenings, weekends, and holidaysStrong communication skills, multi-tasking, and time management skillsMust be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of peoplePerks That Power Our PeopleCompetitive wage with incremental pay increase401(k)Employee assistance program (EAP)Level up your career with growth opportunitiesOngoing learning and training with a focus on technology and innovationFree game play and employee discountsFun and dynamic work environmentCasual and comfortable dress codeOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact View email address on click.appcast.io thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.