Insurance Associate

Insurance Associates support the management and oversight of insurance processes within Servicing to ensure compliance with investor, regulatory, and company requirements. Responsibilities include coordinating with the third-party insurance vendor, monitoring insurance coverage and loss claims activity, resolving exceptions and escalations, performing daily financial transactions, and maintaining accurate servicing records. Responsibilities / Duties / Functions / Tasks Perform daily insurance servicing functions within the MSP system, including monitoring coverage, updating insurance information, and maintaining accurate loan documentation Coordinate with the third-party insurance vendor to address discrepancies, monitor coverage, and ensure vendor performance and service standards are met Research and resolve insurance-related exceptions and escalations by coordinating with internal departments, vendors, agents, and carriers Monitor insurance policies to ensure continuous, accurate, and compliant coverage, including review of mortgagee clauses and policy details Monitor and manage insurance loss claims, including tracking claim activity, identifying exceptions, and escalating issues as needed Review and manage policy cancellations and lender‑placed insurance (LPI), including processing cancellations and validating refunds Process and reconcile daily financial transactions, including insurance premium refunds, LPI refunds, and fund transfers Investigate and resolve discrepancies related to insurance billing, coverage, payments, claims, and vendor processing Maintain accurate records and documentation of insurance activity within servicing systems to ensure compliance with company policies and investor guidelines Assist with internal and external audits by gathering documentation, reviewing insurance records, and responding to audit requests Qualifications Strong organizational skills and attention to detail Strong written and verbal communication skills Proficiency in Microsoft Office applications, including Excel, Word, and Outlook Ability to manage multiple priorities and meet deadlines Strong problem‑solving and analytical skills Ability to work independently and collaboratively within a team environment Preferences Background in mortgage servicing, insurance processing, or escrow management Understanding of insurance tracking, loss claims, and LPI processes Experience working with third-party vendor coordination and oversight Company Conformance Statements Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines. Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities. Contribute to establishing a respectful workplace where diversity is critical to innovation and growth. Ensure every action and decision is aligned with PRMI values. Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI. Realize team synergies through networking and partnerships across PRMI. Embrace change; act as advocate and role model, promoting an approach of continuous improvement. Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Work effectively as a team contributor on all assignments. Perform quality work within deadlines. Respect client and employee privacy. Work Requirements Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. I acknowledge that I have read the Job Description and I understand what is expected of me for this position. PRMI reserves the right to change/reassign job duties or combine positions at any time. I also understand that I am at‑will employee and that this job description does not constitute a contract of employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Primary Residential Mortgage Inc