Case Manager, Shelter

Job Description

Job Description

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re excited to be adding a Case Manager to our team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Case Manager will report directly to the Family Services Manager and be part of the Shelter Program team. This position provides case management to families in the shelter program using various service models. This involves documenting services in real-time, maintaining electronic case records, and collecting monthly compliance reports.

What Your Day Looks Like

• Offer personalized case management to participants, guiding them through intake, assessments, and tailored service plans that meet their unique needs
• Connect individuals with vital community resources, advocating for housing, employment, and support in areas like mental and physical health, domestic violence recovery, and family reunification
• Design and facilitate dynamic workshops that empower participants with essential life skills and strategies for crisis intervention
• Welcome families during intake and orientation, collaborating to create actionable plans that address housing, recovery, and children’s needs
• Build strong networks with community services to ensure participants receive the support they deserve
• Work closely with case managers, supervisors, and community partners to provide seamless and effective support for families
• Uphold program policies while keeping clear and accurate records of participant progress and experiences
• Prepare and submit insightful reports that highlight the impact of services and track our program's success
• Actively participate in team meetings, training sessions, and community events to strengthen our mission
• Ensure compliance with all regulatory requirements and organizational policies, and attend hearings as needed
• Encourage participant involvement in decision-making and program activities, fostering a sense of ownership
• Take on additional responsibilities as requested to support our mission

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Familiarity with case management databases or customer service platforms
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

What You Bring

• 1+ years of experience in social work, psychology, human services setting or related field
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Ability to travel locally and long distance to meet with vendors and participants

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $28.00/ hour

Bilingual Premium (Spanish): $1.50 extra per hour

Position Type: Full-time, Non-Exempt

Union Representation: Yes

Schedule: 40 hours with evenings and/or one weekend day required (10:00am to 6:30pm or 10:30am to 7:00pm)

Location: 260 Golden Gate Ave, San Francisco, CA 94102

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.