Risk Manager - Channels and Shared Services (Hybrid)

Overview Risk Manager - Channels and Shared Services (Hybrid)

As a Risk Manager in Capital One’s Card Risk Team you will apply your risk management, project management and analytical skills to our highest profile risk initiatives. Risk Managers are at the front line of defense to ensure our company remains stable and profitable. They lead, advise and innovate on top transformational initiatives across the businesses in the first line of defense and are responsible for working with business partners to identify and mitigate potential risks to Capital One. In this role you will have the opportunity to support Channels and Shared Services. 

Risk Managers have a high level of exposure across lines of business and have the opportunity to partner with Executives and their teams to identify potential risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

As a member of the Channels and Shared Services risk team within the Card Risk Office, you’ll be challenged to shape the risk mitigation strategy for one or more areas of Channels and Shared Services. You’ll work with various stakeholders to identify unmitigated risks and assist with opportunities to strengthen the control environment to reduce risks for the business while building lasting partnerships. 

Risk Managers at Capital One are highly motivated risk management professionals with an ability to think critically and problem solve. They have a high level of exposure across lines of business and have the opportunity to work with senior management to create and implement innovative solutions to identify and mitigate potential risks to the Company. Risk Managers are expected to have excellent organizational and communication skills. 

Responsibilities:

• Work with business teams and other key stakeholders to help develop well-designed products, processes, marketing, and supporting technologies and implement risk management practices; support our business partners on risk / return trade-off decisions

• Lead risk-related initiatives and process/control overhauls, focusing on transforming manual detective frameworks into automated, full-file, real-time monitoring solutions.

• Stay abreast of the changing regulatory environment and understand the impacts to the business areas and lead mitigation efforts across impacted areas

• Lead ad-hoc projects to improve processes or control environment to mitigate risks

• Participates in risk forums and business reporting routines and contributes to continuous improvement of risk management practices

• Utilize advanced data analytics to perform deep-dive assessments, dissect complex risk scenarios, and connect localized root causes to broader business and technological impacts.

• Ground strategic decisions in rigorous, data-driven analytics to proactively identify, manage, and mitigate potential risks, maintaining stability and profitability.

• Set and deliver on our well-managed agenda

• Drive the end-to-end execution of Process Level Assessments (PLAs) and Risk Control Self-Assessments (RCSAs), providing independent challenge to ensure that the control environments for critical business processes remain robust and effective.

Here’s what we’re looking for in an ideal teammate:

• You are a critical thinker who seeks to understand the business, its processes, risks and control environment, grounding your decisions in rigorous analytics with a mission-driven focus to navigate ambiguity with ease.

• You convey complex risk information at the appropriate altitude and level of detail, tailoring your message to adapt to multiple audiences, and you possess the executive presence to confidently lead difficult discussions with senior leadership up through VP+.

• You exhibit outstanding influencing skills to effectively drive project / program efforts, leaning in to lead cross-functional groups to consensus, leverage a highly effective network, and effectively navigate dissension to steer partners down the "right path".

• You proactively manage stakeholders across all three lines of defense, anticipate customer/business reactions, and expertly champion the balance between customer experience risk and competing operational risks.

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, challenge conventional thinking, and consistently anticipate changing business and regulatory needs to propose real-time priorities.

• You develop influential relationships based upon shared risk objectives, creating energy and an environment that fosters trust, collaboration, and belonging while driving a culture of shared success.

• You do the right thing and lead by example. You possess a relentless focus on quality and timeliness, act with a growth-first mindset, and have a passion for coaching, investing in the betterment of the team, and upskilling peers as a talent multiplier.

• You enjoy challenges and love solving problems through root-cause analysis, connecting the dots between horizontal Enterprise initiatives and local initiatives to create solutions with a broad systemic impact.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of payments operations experience or risk management experience

• At least 3 years of experience in stakeholder relationship management

Preferred Qualifications:

• Bachelor's Degree or military experience

• 5+ years of Project Management experience leading cross functional projects or programs in Risk

• 5+ years of Financial Services risk management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Risk Manager

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).