Customer Service Coordinator

Position: Customer Service Coordinator Location: Albany, NY Job Type: 20–30 hours per week initially, with potential for growth About the Company American Energy Care (AEC) and AEC Solar have been leaders in Smart Buildings, Energy Efficiency, Solar, and Renewable Energy solutions for over 30 years. We partner with top industry innovators to deliver affordable, efficient, and sustainable solutions. AEC is deeply embedded in our community and committed to delivering projects that are functional, cost-effective, and designed with pride. Position Overview AEC Solar is seeking a Customer Service Coordinator to serve as the primary point of contact for customer communications, help deliver an exceptional customer experience, and contribute to the overall efficiency of the office team. The ideal candidate is professional, detail-oriented, adaptable, and comfortable managing multiple priorities in a fast-paced environment. Responsibilities Answer and direct incoming customer calls Monitor and respond to customer inquiries Track customer concerns and ensure timely follow-up Coordinate communication between customers and internal departments Maintain customer records and communication logs Escalate urgent customer issues as needed Ensure customers receive timely updates and responses throughout their project experience Provide administrative support and support office operations where needed Help maintain common office areas, including the copy room, kitchen, and supply areas Qualifications Strong customer service and phone communication skills Excellent organizational and follow-up abilities Ability to manage multiple requests and shifting priorities throughout the day Professional demeanor and positive attitude Strong attention to detail Ability to work independently and take initiative Comfortable working in a fast-paced environment with frequent interruptions Ability to remain calm and professional when handling challenging customer situations Ability to receive direction from multiple team members and adapt to changing business needs Proficiency with Microsoft Office and general computer applications Previous customer service, administrative, scheduling, dispatching, or office experience preferred Ideal Candidate We're looking for someone who is dependable, resourceful, and thrives in a busy office environment. The right candidate will have strong communication skills, a customer-first mindset, and the ability to stay organized while balancing multiple priorities and requests. Experience & Compensation Experience: 2+ years Compensation: Hourly, paid bi-weekly Pay Range: $20–$24/hour (based on experience) Why Join Us Career growth opportunities for high performers. Locally owned, nationally supported company. Competitive hourly pay and a collaborative, family-oriented culture. Be part of a FUN, PROUD, WINNING, COMPETITIVE TEAM! Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr American Energy Care / AEC Solar