Solutions Engineer - Agents & Automation

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The SHI Services Solutions Engineer – Microsoft 365 Copilot and Copilot Studio Agents serves as a technical subject matter expert for Microsoft 365 Copilot and agent-based solutions, including declarative and custom engine agent proof of concepts (POCs). This role partners directly with customers and internal delivery teams to design, build, and govern AI-driven workplace experiences that deliver measurable business outcomes.

This role focuses on the Microsoft 365 Copilot out-of-the-box experience, including technical deployment, leveraging Microsoft Graph data to assess tenant readiness, creating custom policies, identifying and preventing data oversharing, and enabling first-party agent capabilities. The role also supports declarative and custom engine agent development and enterprise governance of agents across Microsoft 365 Admin Center, Power Platform Admin Center, Azure, Microsoft Entra, Microsoft Purview, and Agent 365.

The Solutions Engineer plays a key role in shaping solutions, accelerating service development, and ensuring consistent, secure, and scalable delivery across engagements.

This position blends hands-on technical execution with design-led thinking, customer advisory skills, and a strong interest in applied AI across the modern workplace.

This role sits at the intersection of AI innovation, human experience, and responsible AI enablement, offering the opportunity to shape how organizations build lasting capability with Microsoft 365 Copilot and workforce agents while contributing to the evolution of SHI’s Microsoft Services practice.

Role Description

Copilot Experience and Agent Architecture

• Serve as the technical SME for Microsoft 365 Copilot deployment, extension, and agent solution development in Copilot Studio, including first-party, declarative, and custom engine agents

• Guide SHI customers through hands-on Microsoft 365 Copilot deployments, including tenant readiness assessments, data and AI readiness, license assignments, use case identification, and governance

• Lead end-to-end Copilot deployments, including prerequisite validation, service enablement, and rollout planning across Microsoft 365 Admin Center and related services

• Design and implement security and compliance controls using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege)

• Assess and reduce data exposure risks by analyzing Microsoft Graph signals, SharePoint and OneDrive permissions, sensitivity labels, and external sharing configurations

• Design and implement end-to-end agent solutions using Copilot Studio and the Power Platform, aligning workflows, automation, and extensibility to business needs

• Establish enterprise agent governance, including environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management

• Configure Power Platform environments, including:

• DLP policies

• Managed environments and environment groups

• Environment rules and governance controls

• Power Platform pipelines for ALM, including approval flows

• Copilot Studio Kit installation and configuration

• Define agent architectures that balance out-of-the-box Copilot capabilities with custom logic, integrations, and automation patterns

• Implement secure, governed environments across identity, data access, compliance, monitoring, and lifecycle management

• Advise on best practices for Copilot adoption, governance, auditing, agent design, evaluation, observability, and operational readiness

• Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards

• Develop and maintain technical assets, including reference architectures, design patterns, solution templates, and implementation guides

• Support customers in implementing Agent 365 to monitor, govern, and secure agent ecosystems

• Guide customers in exploring and adopting frontier capabilities, including Copilot Cowork and pre-built Microsoft agents

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Hands-on experience with Microsoft 365 Copilot and Copilot Studio, including first-party agent capabilities

• Experience designing or implementing declarative and embedded agents using Power Platform (Power Apps, Power Automate, Power Fx, YAML)

• Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services

• Demonstrated ability to act as a technical advisor and SME, guiding solution design and implementation

• Knowledge or interest in applied AI concepts such as prompt design, evaluation, monitoring, and responsible AI practices

• Familiarity with design-led or human-centered solution approaches

• Strong analytical and problem-solving skills with the ability to translate business needs into scalable technical solutions

• Excellent communication skills across technical and business audiences

• Commitment to continuous learning and staying current with Microsoft Copilot, agent, and AI platform evolution

Preferred Certifications (or equivalent experience):

• Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900)

• Power Platform Solutions Architect (PL-600)

• Microsoft Agentic AI Business Solutions Architect (AB-100)

• Microsoft Azure AI Engineer Associate (AI-102)

Candidates are encouraged to apply even if they do not meet all listed qualifications.

Other Requirements

• Bachelor’s degree in a technical, business, or related field, or equivalent practical experience

• 4+ years of experience delivering solutions across Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies

• Ability to travel to SHI, partner, and customer events

• Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders

• Strong ethical standards and adherence to data privacy, governance, compliance, and security policies

• Commitment to continuous learning across Microsoft Copilot, AI workloads, and adoption best practices

The estimated annual pay range for this position is $150,000 - $207,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status