Lead Sales Consultant Front Desk

Job Description

Job Description

At Massage Heights, we believe in inspiring and supporting a balanced lifestyle for every Member and guest who walks through our doors. We're currently looking for a fulltime Lead Front Desk Consultant who is passionate about wellness, driven by results, and excited to grow with a team that values positivity, collaboration, and care.

As a key leader at the front desk, you will not only deliver outstanding customer service, but also play an essential role in achieving sales goals, managing appointments, and setting the tone for an exceptional guest experience. If you’re a proactive and outgoing team player with strong customer service and sales experience, we’d love to hear from you.

What We Offer:

• Competitive hourly pay with sales commissions and bonuses

• Flexible scheduling

• One free massage or facial per month

• Reduced-cost employee wellness services

• Discounts on Dermalogica and other retail products

• Professional, spa-like work environment

• Continued learning and sustained career growth opportunities

• Advanced tools and supportive team culture

Key Responsibilities:

• Welcome and check in guests and members with a warm, professional presence

• Guide guests through the service selection process and confidently match them with the right therapist based on their needs

• Recommend services and retail products, including memberships, based on therapist feedback and guest goals

• Schedule appointments, manage cancellations, and ensure smooth day-to-day operations

• Communicate current promotions and offers clearly and enthusiastically

• Maintain a positive, team-oriented atmosphere and model professional behavior

• Take ownership of front desk operations and support the growth and development of other team members

• Meet and exceed individual and team sales targets

• Handle guest concerns thoughtfully and efficiently

Qualifications:

• At least 2 years of customer service and/or sales experience

• Demonstrated ability to meet or exceed sales goals

• Strong interpersonal and communication skills

• Tech-savvy and able to quickly learn new systems

• Fast learner with a proactive, positive attitude

• Comfortable resolving guest concerns and managing a fast-paced environment

• Previous experience with spa, wellness, or retail sales is a plus

• Must be available to work 40 hours per week including weekends, evenings, and holidays

Ready to Elevate Your Career?
We're excited to meet candidates who are passionate about wellness and ready to lead by example. If you're interested in becoming a key part of the Massage Heights experience, apply now and take the next step toward a fulfilling, purpose-driven career. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps.