Banquet Manager

Omni Las Colinas Join the Team at Omni Las Colinas Hotel - Where Luxury Meets Lifestyle. Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13‑million‑dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests and associates a dynamic, high‑end experience. From waterfront dining and resort‑style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We’re looking for passionate, driven, and service‑focused individuals to join our team. Whether you’re beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you’ll find endless opportunities here. As part of the Omni Hotels & Resorts family, you’ll benefit from a strong culture of excellence, industry‑leading training, and a commitment to associates’ well‑being and development. Overview Responsible for the management of all aspects of the banquet operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff. Responsibilities Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations. Understands associates’ positions well enough to perform duties in associate’s absence. Understand local contracts and adhere to them. Responsible for the day‑to‑day operation for all banquet functions, to include efficient and effective running of all events ensuring operating costs are minimized. Supervise the movement and/or storage of all necessary convention boxes, pallets, equipment from hotel receiving to designated event space based on guest preference. Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms. Responsible to adhere to enforce all proper trash procedures. Maintain up‑to‑date knowledge of local and international market trends in order to create event space that is relevant, thereby maximizing sales opportunities. Manage day‑to‑day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high‑quality meeting room sets, service, food quality and presentation. Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. Supervise the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from the point of departure to arrival. Responsible for ensuring that all financial and personnel related administrative duties are completed accurately and on time in accordance with company policies and procedures. e.g., invoices, payroll, event recaps, banquet checks, requisitions. Responsible to conduct daily stand‑up meeting with associates to ensure relevant information is communicated prior to each event. Schedule and conduct daily/weekly walk‑throughs. Responsible to maintain all furniture, fixtures and equipment to a high standard. Work with Engineering to submit work order and scheduling of maintenance. Responsible for cleanliness and organization of all banquet space, FOH & BOH. Ensure all rooms are clean and public space is configured to blueprint layout when not in use. Review staffing levels to ensure guest service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates. Execute all necessary instructions on Banquet Event Orders and inspect all function rooms prior to event start. Handles all special requests and pop‑ups as needed. Monitor and develop team members by training, supervising, follow‑up and hands‑on management. Hold associates accountable when not meeting job performance. Enforce steps of service for banquet services to ensure compliance. Assist in developing specific goals and plans to prioritize, organize and accomplish set goals. Utilize interpersonal and communication skills to lead, influence and encourage others; advocate sound financial and business decision‑making. Encourage and build mutual trust, respect and cooperation among associates. Ensure associates are treated fairly and equitably. Strive to improve associate engagement and retention. Solicit associate feedback, review associate satisfaction results and follow up on associate problems and concerns. Ensure recognition is taking place throughout departments. Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Conduct/attend all required department training and meetings. Perform any other duties required by senior management. Qualifications Position requires a minimum of three years’ experience in Food & Beverage Management and a minimum of one year’s experience in a Banquet Operations role. Large convention hotel / high‑volume business experience strongly preferred. Must possess the ability to handle stressful and busy hotel operations. Clear, concise written and verbal communication skills. Must be comfortable speaking to guests and conducting meetings. Strong computer and technical skills to include online purchasing systems. Proven ability to engage associates at all levels. Willingness to work flexible hours as needed during busy times and high‑profile events, including nights, weekends and holidays. Must meet standards of appearance and maintain a high level of personal hygiene at all times. Must be passionate about providing warm, engaging and personalized service. Serve Safe certified food manager; Unexpired TIPs required. Ability to work in a fast‑paced environment and handle multiple priorities. Highly developed customer service skills; friendly approachable demeanor and strong problem‑solving abilities, with a keen eye for detail. Clear and pleasant communication both verbally and in writing in English with guests, management, and co‑workers, both in person and by telephone. Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr