Orthodontics Call Center Representative

Job Description

Job Description

If you thrive on talking to all kinds of people, solving problems, and contributing to an uplifting environment, then you could be the full-time Orthodontics Call Center Representative we're looking for at Molen Orthodontics ! Our Sumner, WA office is looking for an outgoing, communicative, and detail-oriented person to oversee patient communication and help keep the day-to-day running smoothly.

Depending on experience, you'll make $20.00 - $22.00/hour . You'll also receive terrific benefits and perks , including:

• Health insurance
• Vision
• 401(k) with company match
• Bonus structure
• Company parties
• HSA/FSA
• Life insurance
• Short- and Long-term disability
• Uniforms
• Anniversary bonus
• Holiday pay (4 pd)

Apply now to get started in this rewarding position!

WHAT'S YOUR DAY LIKE?

Our Orthodontics Call Center Representative works 4 days per week (Monday - Friday) from 7:00 am to 5:00 pm .

You'll be the warm and friendly voice on our phone lines, assisting patients with appointment scheduling, payments, concerns, and more. As calls come in, you'll answer the phone, direct the call to the correct person/department, and provide amazing customer service. With a positive attitude, you'll engage with patients, answer questions, process payments, book appointments, and respond to emails, faxes, and live chats. You'll also make outbound calls to confirm appointments and encourage patients who haven't scheduled a service to stick with their treatment plan. Following our sales scripts, you'll help maintain high retention rates and inform patients about relevant products or contests.

WHO ARE WE?

At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

WHAT DO WE NEED FROM OUR ORTHODONTICS CALL CENTER REPRESENTATIVE?

• Basic computer skills and Microsoft Office experience
• Positive, enthusiastic, and professional attitude
• Collaborative team spirit
• Strong communication and problem-solving skills
• Time management and task prioritization abilities
• Solid work ethic and self-motivation to succeed
• Desire to learn more and grow in the field
• Genuine passion for helping others and elevating the patient experience
• High school degree or equivalent
• Ability to sit for extended periods and speak over the phone
• Call center or customer service experience - preferred
• Bilingual communication skills - preferred

If you have a heart for customer service and patient care, we want to hear from you! Apply now with our short initial form.